I saw the thread about someone trying to claim unknown lost and found items, and it made me think that are a few hotel employees around here that might know if this is SOP, or I just had an encounter with a weird one.
I stayed at a hotel last weekend, left a few of my kids books in the room, because I'm a dolt and forget to check the drawers before we left the room. Called the hotel Monday, housekeeping said that no, no books were found in our room, sorry, so sad.
Housekeeper called me back yesterday, apologized profusely, said our books had been found. I guess we were the last people to rent the room before that whole block was closed for a remodel, so the housekeepers only stripped the sheets and towels, and didn't do a proper clean. Continued to apologize, said she would put the books in the mail (free, btw), apologized again, and said she would include a free night coupon at any hotel in the chain, and a free meal for two at any restaurant in said hotel. Apologized some more.
While I am grateful that the books were found, and am thrilled that the hotel offered to pay the shipping to return them to me, I'm a little uncomfortable with this level of suck-up-edness, or 'customer service' as I'm sure it's called. I'm the idiot that left my things behind.
Is this normal hotel policy? Or normal behaviour from hotel employee? It seems like a policy designed to encourage crap behaviour from customers really. Is it just because she didn't know on Monday that we had left books in our room, committing some sort of housekeeping sin I'm unaware of.
The whole exchange just left me a little bewildered, really.
I stayed at a hotel last weekend, left a few of my kids books in the room, because I'm a dolt and forget to check the drawers before we left the room. Called the hotel Monday, housekeeping said that no, no books were found in our room, sorry, so sad.
Housekeeper called me back yesterday, apologized profusely, said our books had been found. I guess we were the last people to rent the room before that whole block was closed for a remodel, so the housekeepers only stripped the sheets and towels, and didn't do a proper clean. Continued to apologize, said she would put the books in the mail (free, btw), apologized again, and said she would include a free night coupon at any hotel in the chain, and a free meal for two at any restaurant in said hotel. Apologized some more.
While I am grateful that the books were found, and am thrilled that the hotel offered to pay the shipping to return them to me, I'm a little uncomfortable with this level of suck-up-edness, or 'customer service' as I'm sure it's called. I'm the idiot that left my things behind.
Is this normal hotel policy? Or normal behaviour from hotel employee? It seems like a policy designed to encourage crap behaviour from customers really. Is it just because she didn't know on Monday that we had left books in our room, committing some sort of housekeeping sin I'm unaware of.
The whole exchange just left me a little bewildered, really.
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