Welcome aboard Zheuse.
I certainly commend your patience. Like others, I have to wonder how many other companies, through miscommunication, laziness, or sheer time constraints, have caved to this extortion. (And that may explain the well informed officer as well - maybe he's been down this road before?)
Although you can't blacklist the shipper, I do hope you let them know that one of their customers is essentially calling them liars and playing games with their merchandise.
I certainly commend your patience. Like others, I have to wonder how many other companies, through miscommunication, laziness, or sheer time constraints, have caved to this extortion. (And that may explain the well informed officer as well - maybe he's been down this road before?)
Although you can't blacklist the shipper, I do hope you let them know that one of their customers is essentially calling them liars and playing games with their merchandise.
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