Go Back   Customers Suck! > Orientation > New members

Thread Tools Display Modes
Prev Previous Post   Next Post Next

yet another noob
Old 06-15-2010, 03:41 PM
roxtar roxtar is offline
office = happy little cave.
Join Date: Jun 2010
Location: VA
Posts: 119
Default yet another noob

Hi everyone... got to this forum through some random surfing... signed up so I could read the church lady saga. I've never worked retail, but have worked food service and in a call center. I've been out of customer service for 6+ years. I'll mostly be here to read the funny stuff you all post and to learn how to be a better non-sucky customer.

what killed CS for me was my time in the call center. It was inbound only for a credit monitoring service (think freecreditreport.com but offered by your credit card company). So everyone who called me fit into one of the following categories:

1: curious about why they were sent a notification about changes to their credit report
2: sucky credit, pissed off that they were denied credit and wanted to know why
3: victim of fraud/identity theft... understandably pissed
4: trying to cancel the service and livid that they were charged monthly once the "trial period" was over
5: trying to cancel somebody else's service so that they can commit credit fraud against that person.

so, basically I spent 8.5 hours per day getting yelled at by pissed off people.

now I'm in software and systems engineering... much better.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 09:23 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.