I don't like playing the gender card, but this yutz made me wish I was a guy last night.
It was five minutes to close when one of the computer associates brought a customer up to ask me a question. Internet Explorer was not connecting to any websites on his computer. It had before, but connected to fewer and fewer sites until it won't connect at all. I immediately suspected some kind of malware on his system, but this idiot swore up and down that it couldn't be the issue because he has Norton (which is more than likely either a trial version or out of date).
And he had talked to BellSouth, which advised him to "buy" Firefox or use "F11" to cure all his ills. But if IE isn't connecting, neither will Firefox. And F11 is a system restore that will wipe his entire hard drive clean. I don't know what kind of idiots that they have working over there, but this guy was utterly convinced that either suggestion was going to be the solution.
What makes this situation all the more irritating was that the guy utterly ignored me as he explained his problem. He kept talking to the computer associate and didn't look at or even acknowledge the cute little geek chick that is paid to know all this stuff. And, of course, bringing his computer in was impossible because he lived out in the country.
He simply would not listen to my advice to bring the computer in or have one of us come out to his house. And the computer associate was no help by suggesting off-the-wall things like having us install Firefox for him (which isn't expressly forbidden, but isn't exactly kosher with company policy either). By this point, the dumbass had convinced himself that Firefox would fix his problem, especially after he learned that it's free. Then my knucklehead associate told him that we could put it on a flash drive or CD for him and send him on his way.
Fine, screw this. You, Dumb Computer Associate, obviously know how to do my job better than me, since you wouldn't shut up long enough to let me get two words in edgewise. I've been working literally all day and I am exhausted. I'll burn the stupid CD for you, Dumb Customer. And I'll see you next week when this turns out to not work the way you wanted.
Luckily, when I told my manager what happened, he ripped the associate a new one for talking over me and screwing the store out of a possible $200-300 repair.
Still, sometimes, I wish I was a guy.
It was five minutes to close when one of the computer associates brought a customer up to ask me a question. Internet Explorer was not connecting to any websites on his computer. It had before, but connected to fewer and fewer sites until it won't connect at all. I immediately suspected some kind of malware on his system, but this idiot swore up and down that it couldn't be the issue because he has Norton (which is more than likely either a trial version or out of date).
And he had talked to BellSouth, which advised him to "buy" Firefox or use "F11" to cure all his ills. But if IE isn't connecting, neither will Firefox. And F11 is a system restore that will wipe his entire hard drive clean. I don't know what kind of idiots that they have working over there, but this guy was utterly convinced that either suggestion was going to be the solution.
What makes this situation all the more irritating was that the guy utterly ignored me as he explained his problem. He kept talking to the computer associate and didn't look at or even acknowledge the cute little geek chick that is paid to know all this stuff. And, of course, bringing his computer in was impossible because he lived out in the country.
He simply would not listen to my advice to bring the computer in or have one of us come out to his house. And the computer associate was no help by suggesting off-the-wall things like having us install Firefox for him (which isn't expressly forbidden, but isn't exactly kosher with company policy either). By this point, the dumbass had convinced himself that Firefox would fix his problem, especially after he learned that it's free. Then my knucklehead associate told him that we could put it on a flash drive or CD for him and send him on his way.
Fine, screw this. You, Dumb Computer Associate, obviously know how to do my job better than me, since you wouldn't shut up long enough to let me get two words in edgewise. I've been working literally all day and I am exhausted. I'll burn the stupid CD for you, Dumb Customer. And I'll see you next week when this turns out to not work the way you wanted.
Luckily, when I told my manager what happened, he ripped the associate a new one for talking over me and screwing the store out of a possible $200-300 repair.
Still, sometimes, I wish I was a guy.
Comment