Tweet
I work in a clothing/home decor store situated within a large garden centre.
1) But you PROMISED!
Last Sunday, a woman and her husband came in. The husband wanted a hat, but the only size we had was L/XL when he wanted a S/M. So I told them both that I would happily order them one in and that it SHOULD be here the following Thursday. I told them that it wasn't for definite, but that we would ring them as SOON as the hat was in the store.
They came in today and asked me where their hat was. I said I'd go check out the back to see if it was there, knowing that it probably wasn't, because there'd be a call for them. I came back empty handed. I told them that the order is up there on the screen and is scheduled for Thursday 26th June, so it will definitely be here by then.
"That's too long. You said my husbands hat would definitely be here last Thursday."
NO. I DID NOT SAY THAT.
I decided not to tell them that I didn't make promises, and just let them finish. They told me they'd been expecting a phone call because 'YOU SAID blah blah blah' and then the wife just said, "Okay, when it comes in I'll be expecting a phone call." And off they went.
2) Finding fault
I was milling about. I saw a lady so went up and said hello to her. She instantly went to grab my hand, but stopped at the last minute. Then she said, "Follow me, I want you to see something."
So I followed her. She'd found a cardigan that had been scruffily hung on a coat hanger. It was covered in dust and fluff. Evidently, it has fallen off its hanger and a customer has put it back.
She said: "That doesn't look very good now, DOES IT?"
I apologised for missing it, and thanked her for pointing it out to me. She just gave me a look that I had somehow offended her and then said, "I shouldn't have had to point it out to you" and flounced out like she was the queen or something.
A few minutes later, another colleague came over to me and asked me if the lady was sharp with me, so I said yes. Apparently, this woman used to come to my colleagues former work place and pick fault over everything. The entire family is the same. They think they are something special.
1) But you PROMISED!
Last Sunday, a woman and her husband came in. The husband wanted a hat, but the only size we had was L/XL when he wanted a S/M. So I told them both that I would happily order them one in and that it SHOULD be here the following Thursday. I told them that it wasn't for definite, but that we would ring them as SOON as the hat was in the store.
They came in today and asked me where their hat was. I said I'd go check out the back to see if it was there, knowing that it probably wasn't, because there'd be a call for them. I came back empty handed. I told them that the order is up there on the screen and is scheduled for Thursday 26th June, so it will definitely be here by then.
"That's too long. You said my husbands hat would definitely be here last Thursday."
NO. I DID NOT SAY THAT.
I decided not to tell them that I didn't make promises, and just let them finish. They told me they'd been expecting a phone call because 'YOU SAID blah blah blah' and then the wife just said, "Okay, when it comes in I'll be expecting a phone call." And off they went.
2) Finding fault
I was milling about. I saw a lady so went up and said hello to her. She instantly went to grab my hand, but stopped at the last minute. Then she said, "Follow me, I want you to see something."
So I followed her. She'd found a cardigan that had been scruffily hung on a coat hanger. It was covered in dust and fluff. Evidently, it has fallen off its hanger and a customer has put it back.
She said: "That doesn't look very good now, DOES IT?"
I apologised for missing it, and thanked her for pointing it out to me. She just gave me a look that I had somehow offended her and then said, "I shouldn't have had to point it out to you" and flounced out like she was the queen or something.
A few minutes later, another colleague came over to me and asked me if the lady was sharp with me, so I said yes. Apparently, this woman used to come to my colleagues former work place and pick fault over everything. The entire family is the same. They think they are something special.
) -- thus, they are the only ones suitable to criticize everyone else
(good luck picking the correct choice on the phone system - I don't think they offer one for 'nitpicking')
Comment