Quoth dekydrose
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though I probably would do well at it... in my night audit position (where I'm the MOD... I love that I'm a MOD after working there for 2 weeks) I've before had people irate that they got a room with only one bed when they booked a room with 2 beds (we were oversold) and I was able to appease them with $15 when they had started by demanding a free night (well kinda sorta gave them $30 because I also gave them a free upgrade).
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