It takes a lot of patience to deal with a world where stuff that is obvious to one part of the population is not obvious to everyone. My blind co-workers can attest to that. It's tiring when every simple encounter becomes a massive q&a session because everyone has to be educated about things that they have known for ages. Or, like your customers, they get blown off because someone just doesn't want to deal with accomodating them or doesn't understand what is going on.
In an ideal world employers would train employees that relay calls exist, that they can expect them from time to time, and that all they have to do when they get one is listen to the operator's instructions.
In an ideal world people who get relay calls would listen to the operator even if they are puzzled about what is going on and haven't been trained by their managers to expect them from to time. Listening and instruction-following are not difficult skills, you know?
But the world isn't ideal. If it were, this site wouldn't exist.
In an ideal world employers would train employees that relay calls exist, that they can expect them from time to time, and that all they have to do when they get one is listen to the operator's instructions.
In an ideal world people who get relay calls would listen to the operator even if they are puzzled about what is going on and haven't been trained by their managers to expect them from to time. Listening and instruction-following are not difficult skills, you know?
But the world isn't ideal. If it were, this site wouldn't exist.
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