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If a customer is not willing to pay the price of the item, they should not call in and try to make some sort of deal for said item.
The items we sell come with free imprinting on them, a name, a slogan, a logo, things like that. It is the same price with imprinting as without imprinting. Customer's constantly ask how much it would be without imprinting, I explain it's the exact same price with imprinting, as without imprinting. At this point they usually get upset, or hang up, because they feel that charging one price is "unfair" to the consumer, and we're trying to "rip-off" the public.
Me
SC: You know
CS: Cool Supervisor
Me: -Opening Dialog-
SC: Yes, I would like to order 200 widgets without imprint on them.
Me: Okay, that's 200 plain widgets, your total is $00.00
SC: So if I got imprinting on the widgets, how much would it be?
Me: 200 widgets with printing costs the same price, which is $00.00
SC: How can you sell plain widgets without print for the same price? You're just trying to rip-off the consumer, I want to talk to your supervisor.
Me: Okay, I'll get my manager on the phone. ::Transfers call to supervisor, after explaining situation::
CS: This is CS how can I assist you?
SC: ::Rants about how horrible I was, trying to rip the customer off, etc.::
CS: I understand, I'll need to call you back, I have to get the recorded call from the computer and listen to it, to make sure my employee does his job correctly.
SC: ::Hangs up::
The items we sell come with free imprinting on them, a name, a slogan, a logo, things like that. It is the same price with imprinting as without imprinting. Customer's constantly ask how much it would be without imprinting, I explain it's the exact same price with imprinting, as without imprinting. At this point they usually get upset, or hang up, because they feel that charging one price is "unfair" to the consumer, and we're trying to "rip-off" the public.
Me
SC: You know
CS: Cool Supervisor
Me: -Opening Dialog-
SC: Yes, I would like to order 200 widgets without imprint on them.
Me: Okay, that's 200 plain widgets, your total is $00.00
SC: So if I got imprinting on the widgets, how much would it be?
Me: 200 widgets with printing costs the same price, which is $00.00
SC: How can you sell plain widgets without print for the same price? You're just trying to rip-off the consumer, I want to talk to your supervisor.
Me: Okay, I'll get my manager on the phone. ::Transfers call to supervisor, after explaining situation::
CS: This is CS how can I assist you?
SC: ::Rants about how horrible I was, trying to rip the customer off, etc.::
CS: I understand, I'll need to call you back, I have to get the recorded call from the computer and listen to it, to make sure my employee does his job correctly.
SC: ::Hangs up::
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