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So, I used to work in this Hell-hole of a petrol station called Supermart (it was a Petrol station, owned by a company called Bond Hamill who put convenience stores on the side of petrol stations and branded them “Supermart”) and the automatic carwash we had was, lets say “Unreliable” Read: it never seemed to stay working for a whole shift.
Now, the day in question was actually a good day. It was sunny, the sun was blazing in through the windows, I had the air conditioning on while I just ran though my usual day-to-day tasks. I was working with another guy, Sohaib (“Snypa”) and it was a quiet shift. So quiet, we weren’t even talking much, just listening to some DJ Sammy and dancing a little as we did our stuff.
Here’s where the story begins. A customer comes up in a bright green VW Beetle (the new kind) Now, she’s just another customer, nothing special.
SC: Sucky Customer
S: Snypa
Me
She’s fumbleing around a bit, trying to find her purse. I go back to what I’m doing. Either the Beepers for the pump will call my attention back to her, or the door bleeper will. Next thing I hear is “CLACK! DA-NANANANA!” as she walks in, so I look up
Me: Hiya. How can I help?
SC: Hi. What choices do you have for your car wash?
Me: we have 99p which is just a basic wash & rinse, 1.99 which is wash, rinse wheels and foam or 2.99 which is wash, rinse, wheels, foam wax & blow dry
SC: Oh, I’ll have the top one then, Please
Me: Ok, but please bear in mind, your car is an odd shape. The machine can sometimes struggle with cars like yours
SC: Oh, not to worry. I’m sure it’ll be fine *Hands over a five pound note*
Me: Ok. *Presses a few buttons on the till, gives her change back and a wash token* Put the token in the machine, press start, drive slowly forward until the lights say stop. Put your hand break on and switch off the engine
SC: Ok. Thank you. *She walks out and goes into the car wash*
Now, from the till, we have a perfect view of the carwash, and I had nothing better to do so I sat there and watched the car wash machine as it washed her car. It didn’t have any problem doing so. Really, the only time they have trouble is with Smart cars. She Started the car again and drove out, towards the Mosley Road exit. I go back to what I’m doing just as Snypa comes out of the stockroom with armloads of boxes.
Next thing I hear; “CLACK! DA-NANANANA!” and something hitting the counter, hard. I look up, it’s the last customer, who has slammed her keys on the counter and she looked PISSED
Me: Can I help?
SC: I want to complain. I want my money back! I just paid three pounds for that car wash and it didn’t use foam NOR did it even touch the car
Me: It did use foam, I saw it from here.
SC: No it didn’t!
Me: Yes it did, I saw it with my own eyes. We have cameras if you would like to review the tapes
SC: Well, it still didn’t clean the car
Me: Ok, let me see. SNYPA? Watch the till for a minute, please?
S: Fine
Me: *Grabs a new car wash token and heads out*
I looked at the car, I tell you, I could not have got it cleaner washing it by hand
Me: Looks fine to me, but if there is a problem, I grabbed another token
SC: Fine! We’ll put it through again. Then you can refund me my money when it doesn’t watch the car AGAIN
Me: *Rolls my eyes*
Anyway, I put the card in the machine, pressed start and motioned her forwards. She stopped when the lights told her to and the machine whirred back into life. I stood there watching this time, and I heard the unmistakeable sound of the brushes against the cars bodywork. Looking at them, they were probably pushed harder against her car than it ever would have done mine. The program finished, the dryer came down and blew the car dry. I stood there, enjoying the breeze. Once that had finished and the machine started to zero-back I walked back to the shop, happy that the machine had done it’s job.
No sooner I got back in the shop I heard her storm in behind me
SC: IT’S STILL NOT DRY! The dryer didn’t dry the car properly
Me: Miss, that dryer doesn’t heat the air to evaporate the water, it just blows off most of the excess. I watched it, it did a pretty good job of your car
SC: It’s still dripping wet! I demand a refund
Me: I couldn’t get your car drier with a towel. You’ve had two washes, both times the machine worked perfectly, you are not having a refund
SC: Is this how you treat all your customers?!
Me: (I am really starting to loose my patience at this point) Only the ones asking for what they are not entitled to
SC: Well, I’m never shopping here again. I get better service at Morrisons
Me: (Snapped) FINE! F**K OFF TO MORRISONS THEN!
…yes, I actually swore at her. She just kinda stormed out at that point. Snypa was looking at me like “what the hell just happened?!” My mood calmed down within a matter of seconds But I wrote down her car number plate and put her on our “watch closely” list
Funnily enough, she was back for petrol the next week. Didn’t say two words to Snypa or me about the car wash. hehe
Now, the day in question was actually a good day. It was sunny, the sun was blazing in through the windows, I had the air conditioning on while I just ran though my usual day-to-day tasks. I was working with another guy, Sohaib (“Snypa”) and it was a quiet shift. So quiet, we weren’t even talking much, just listening to some DJ Sammy and dancing a little as we did our stuff.
Here’s where the story begins. A customer comes up in a bright green VW Beetle (the new kind) Now, she’s just another customer, nothing special.
SC: Sucky Customer
S: Snypa
Me
She’s fumbleing around a bit, trying to find her purse. I go back to what I’m doing. Either the Beepers for the pump will call my attention back to her, or the door bleeper will. Next thing I hear is “CLACK! DA-NANANANA!” as she walks in, so I look up
Me: Hiya. How can I help?
SC: Hi. What choices do you have for your car wash?
Me: we have 99p which is just a basic wash & rinse, 1.99 which is wash, rinse wheels and foam or 2.99 which is wash, rinse, wheels, foam wax & blow dry
SC: Oh, I’ll have the top one then, Please
Me: Ok, but please bear in mind, your car is an odd shape. The machine can sometimes struggle with cars like yours
SC: Oh, not to worry. I’m sure it’ll be fine *Hands over a five pound note*
Me: Ok. *Presses a few buttons on the till, gives her change back and a wash token* Put the token in the machine, press start, drive slowly forward until the lights say stop. Put your hand break on and switch off the engine
SC: Ok. Thank you. *She walks out and goes into the car wash*
Now, from the till, we have a perfect view of the carwash, and I had nothing better to do so I sat there and watched the car wash machine as it washed her car. It didn’t have any problem doing so. Really, the only time they have trouble is with Smart cars. She Started the car again and drove out, towards the Mosley Road exit. I go back to what I’m doing just as Snypa comes out of the stockroom with armloads of boxes.
Next thing I hear; “CLACK! DA-NANANANA!” and something hitting the counter, hard. I look up, it’s the last customer, who has slammed her keys on the counter and she looked PISSED
Me: Can I help?
SC: I want to complain. I want my money back! I just paid three pounds for that car wash and it didn’t use foam NOR did it even touch the car
Me: It did use foam, I saw it from here.
SC: No it didn’t!
Me: Yes it did, I saw it with my own eyes. We have cameras if you would like to review the tapes
SC: Well, it still didn’t clean the car
Me: Ok, let me see. SNYPA? Watch the till for a minute, please?
S: Fine
Me: *Grabs a new car wash token and heads out*
I looked at the car, I tell you, I could not have got it cleaner washing it by hand
Me: Looks fine to me, but if there is a problem, I grabbed another token
SC: Fine! We’ll put it through again. Then you can refund me my money when it doesn’t watch the car AGAIN
Me: *Rolls my eyes*
Anyway, I put the card in the machine, pressed start and motioned her forwards. She stopped when the lights told her to and the machine whirred back into life. I stood there watching this time, and I heard the unmistakeable sound of the brushes against the cars bodywork. Looking at them, they were probably pushed harder against her car than it ever would have done mine. The program finished, the dryer came down and blew the car dry. I stood there, enjoying the breeze. Once that had finished and the machine started to zero-back I walked back to the shop, happy that the machine had done it’s job.
No sooner I got back in the shop I heard her storm in behind me
SC: IT’S STILL NOT DRY! The dryer didn’t dry the car properly
Me: Miss, that dryer doesn’t heat the air to evaporate the water, it just blows off most of the excess. I watched it, it did a pretty good job of your car
SC: It’s still dripping wet! I demand a refund
Me: I couldn’t get your car drier with a towel. You’ve had two washes, both times the machine worked perfectly, you are not having a refund
SC: Is this how you treat all your customers?!
Me: (I am really starting to loose my patience at this point) Only the ones asking for what they are not entitled to
SC: Well, I’m never shopping here again. I get better service at Morrisons
Me: (Snapped) FINE! F**K OFF TO MORRISONS THEN!
…yes, I actually swore at her. She just kinda stormed out at that point. Snypa was looking at me like “what the hell just happened?!” My mood calmed down within a matter of seconds But I wrote down her car number plate and put her on our “watch closely” list
Funnily enough, she was back for petrol the next week. Didn’t say two words to Snypa or me about the car wash. hehe
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