Round 1 with this security clown was a couple of weeks ago. We have 2 truckloads of furniture and a too small timeline to install it all. We check in at the security desk and all this clown has to do is call my contact, that's all he is required to do, that is all he is supposed to do. But instead, he wants to decide that he is the most important person in the building and presents us with "Well nobody told ME that you were coming today!" I shoot back with "okay, can you call Lisa and she will confirm everything". He mumbles and grumbles, saying how he is supposed to be advised of these things and flips through some papers, so I mumble and grumble back about how only the important people are told about these things. He is not impressed and can't find anything. I tell him "okay, do you want to call Lisa and tell her that we are down here, or do you want me to call her and tell her that 30 people aren't going to have a desk to work at next week?" He is about to escalate the situation when his manager steps in and tells him who we are and why we are here. He gets into an argument with his manager about needing to know these things, I just ignored them from here and let them fight it out.
But now we are in, all I need is to get into the loading dock. We have advised him that we are going there now, we will be at the gate in 1 minute. So I'm at the intercom:
Me: Hi there, it's Mickey Mouse Moving
Guard: Yes??
Me: I was just at your desk.
Guard: Okay, what do you need?
Me: I need to get to your loading dock
Guard: What are you doing here?
Me: We are delivering your furniture
Guard: Hold on
2 minutes later he finally opens the gate. The truck directly behind me had to go through the same song and dance.
On to round 2. We are back to bring more furniture in.
Me: Good morning, Mickey Mouse Moving, we've got some furniture for Lisa
Guard: For who?
Me: Lisa .... Dufresne
Guard: (looking at me like I'm a total idiot) Individuals don't get furniture here
Me: (returning his idiot stare) Okay, there are these things known as "managers" who look after departments, Lisa is my contact, how about you call her
Guard: What is it you have?
Me: Off - ice furn - i - ture
At this point his manager steps in again and tells him it is the pedestal delivery.
Guard: Why didn't you tell me it was pedestals?
Me: because pedestals are furniture, and all you need to do is call Lisa
This clown acts like he's guarding Fort Knox. He wants to be the hero who stopped the infiltrators from entering his building. Just do your job moron, call the person that I'm here to see and let me be their responsibility.
But now we are in, all I need is to get into the loading dock. We have advised him that we are going there now, we will be at the gate in 1 minute. So I'm at the intercom:
Me: Hi there, it's Mickey Mouse Moving
Guard: Yes??
Me: I was just at your desk.
Guard: Okay, what do you need?
Me: I need to get to your loading dock
Guard: What are you doing here?
Me: We are delivering your furniture
Guard: Hold on
2 minutes later he finally opens the gate. The truck directly behind me had to go through the same song and dance.
On to round 2. We are back to bring more furniture in.
Me: Good morning, Mickey Mouse Moving, we've got some furniture for Lisa
Guard: For who?
Me: Lisa .... Dufresne
Guard: (looking at me like I'm a total idiot) Individuals don't get furniture here
Me: (returning his idiot stare) Okay, there are these things known as "managers" who look after departments, Lisa is my contact, how about you call her
Guard: What is it you have?
Me: Off - ice furn - i - ture
At this point his manager steps in again and tells him it is the pedestal delivery.
Guard: Why didn't you tell me it was pedestals?
Me: because pedestals are furniture, and all you need to do is call Lisa
This clown acts like he's guarding Fort Knox. He wants to be the hero who stopped the infiltrators from entering his building. Just do your job moron, call the person that I'm here to see and let me be their responsibility.
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