I've posted so many incidents here over the years, and it's therepeutic. But there has come a time when the screaming instances, where I literally have been treated like a naughty, stupid 5-year-old, have built up and I am reaching my limit. I just can't take that anymore. Please indulge me a list, because I need to see on "paper" how ridiculous the complaints were, how out of left field. I oftentimes want to think there is something wrong with me; why else would people react this way? How many people can be this insane? But maybe they do have mental problems. I don't know. I just need to get it out. I have lots of stories, but here's the list of the things I did that got me yelled at, literally:
--this incident: http://www.customerssuck.com/board/s...d.php?t=104661
--scanning a heavy item with the handscanner (like we're trained to do) instead of sliding it across the in-bed scanner
--running out of a food item, which I was apparently supposed to have cooked an hour earlier, when I was at home
--asking the customer how much her payment on her card would be
--asking if I needed to scan the water bottle she set down in front of me (didn't know if she had bought it already or just needed me to recycle it, as she said nothingto me about it, just stood there)
--setting aside smaller items I had scanned so I could put the bigger ones in the bag first; I had to do so because she was handing me items one at a time at her discretion and didn't tell me why. Maybe she needed them scanned or bagged in a certain order, but she didn't tell me that. Not putting a bunch of little things in and then having the big things on top, falling out of the bag was some kind of sin.
--setting a receipt down on the counter while she was digging in her purse because I needed a free hand to grab something at the moment
--explaining that if I called the other store with a description of the item, instead of an item # we didn't have, it might not be right and waste the customer's gas/time, since we carried several brands of the same item in very slightly different styles with widely varying prices
That's all I can think of right now, but the examples are ticking me off. They all involve a woman literally yelling or screaming at me for some "offense". Two involve me trying to get the customer the right item or charge her correctly. That's what I don't get. I try to help and they fly off the handle instantly. I am trying to figure out why women react that way to me. What am I doing wrong? But if I were doing something wrong, I think it'd be on my conscience.
Does anyone else get this kind of bizarre behavior? Is it just me? Is it because I'm primarily a cashier? Only one of these incidents happened on the salesfloor; on the floor the customers love me.
--this incident: http://www.customerssuck.com/board/s...d.php?t=104661
--scanning a heavy item with the handscanner (like we're trained to do) instead of sliding it across the in-bed scanner
--running out of a food item, which I was apparently supposed to have cooked an hour earlier, when I was at home
--asking the customer how much her payment on her card would be
--asking if I needed to scan the water bottle she set down in front of me (didn't know if she had bought it already or just needed me to recycle it, as she said nothingto me about it, just stood there)
--setting aside smaller items I had scanned so I could put the bigger ones in the bag first; I had to do so because she was handing me items one at a time at her discretion and didn't tell me why. Maybe she needed them scanned or bagged in a certain order, but she didn't tell me that. Not putting a bunch of little things in and then having the big things on top, falling out of the bag was some kind of sin.
--setting a receipt down on the counter while she was digging in her purse because I needed a free hand to grab something at the moment
--explaining that if I called the other store with a description of the item, instead of an item # we didn't have, it might not be right and waste the customer's gas/time, since we carried several brands of the same item in very slightly different styles with widely varying prices
That's all I can think of right now, but the examples are ticking me off. They all involve a woman literally yelling or screaming at me for some "offense". Two involve me trying to get the customer the right item or charge her correctly. That's what I don't get. I try to help and they fly off the handle instantly. I am trying to figure out why women react that way to me. What am I doing wrong? But if I were doing something wrong, I think it'd be on my conscience.
Does anyone else get this kind of bizarre behavior? Is it just me? Is it because I'm primarily a cashier? Only one of these incidents happened on the salesfloor; on the floor the customers love me.
Comment