Tweet
I had a phonecall from my manager this afternoon. She told me that we recieved a customer complaint on Saturday (when myself and a coworker the same age as me were working). She just wanted me to think about it, and then get back to her.
The customer was a representative of a luggage brand we carry, and is fairly high up in the business. She emailed our regional manager to complain that on Saturday:
When she first came up to the counter, a girl with brown hair (that could be either one of us) was leaning on the counter, eating a bread roll. When the representative asked for help, I/coworker looked bothered that I/coworker had to help. I/coworker seemed annoyed that I/coworker had to put down her bread roll in order to help the representative. Not only that, but she was only shown two products of their brand, and that was all. The representative asked for a catalogue, and I/coworker seemed like we were put out even just by her asking.
She then went to the store of ours in the next suburb, and was surprised to see that they had a sale on there (which was only for that shopping centre). She believed that I/coworker should have told her about this sale, regardless of the fact that I didn't even know it was taking place. She was given great service, and was really happy with the people working there. She spent a whole $150 there *gasp*.
You know what the funny part is? It wasn't our store that she went to in the first place. It was another bag shop she went to. My coworker had her lunch in the foodcourt that day, and I admittedly had a bread roll for lunch, but ate it in the staffroom.
My manager is going to back us up 100%, and said as far as she is concerned, we are going to deny the whole thing. She knows it wasn't us, and is frankly pretty pissed off (as am I and my coworker) that we are accused of poor customer service when we are constantly told that we are the best bag shop in the centre (there are 2 other shops there, both with terrible service).
Moral of the story: If you are going to whinge, make sure it's to the right company!
The customer was a representative of a luggage brand we carry, and is fairly high up in the business. She emailed our regional manager to complain that on Saturday:
When she first came up to the counter, a girl with brown hair (that could be either one of us) was leaning on the counter, eating a bread roll. When the representative asked for help, I/coworker looked bothered that I/coworker had to help. I/coworker seemed annoyed that I/coworker had to put down her bread roll in order to help the representative. Not only that, but she was only shown two products of their brand, and that was all. The representative asked for a catalogue, and I/coworker seemed like we were put out even just by her asking.
She then went to the store of ours in the next suburb, and was surprised to see that they had a sale on there (which was only for that shopping centre). She believed that I/coworker should have told her about this sale, regardless of the fact that I didn't even know it was taking place. She was given great service, and was really happy with the people working there. She spent a whole $150 there *gasp*.
You know what the funny part is? It wasn't our store that she went to in the first place. It was another bag shop she went to. My coworker had her lunch in the foodcourt that day, and I admittedly had a bread roll for lunch, but ate it in the staffroom.
My manager is going to back us up 100%, and said as far as she is concerned, we are going to deny the whole thing. She knows it wasn't us, and is frankly pretty pissed off (as am I and my coworker) that we are accused of poor customer service when we are constantly told that we are the best bag shop in the centre (there are 2 other shops there, both with terrible service).
Moral of the story: If you are going to whinge, make sure it's to the right company!
Comment