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I work at a busy gas station 3rd shift. Our truck comes in at 5pm on Thursdays. 3rd shift starts at 10pm. Last night there were 3 people scheduled on 2nd shift. With that number of employees:
One person on register A. A will have very little time to do anything but check customers out. They can put away/stock cigarettes/make coffee which are all very close to register A.
One person doing machine cleanup/stocking and helping check customers out on B when A has 2 people in line or more.
One person putting away the truck.
I came in for my shift happy because I knew there were the proper number of people to put away the truck for once. It's really stressful when there's truck sitting around the store, it's already hard to do everything on my shift as I've written in another post. I might get 30 minutes of time to do something extra if I'm very very lucky. 10 spare minutes is more usual over the course of an average night. Truck really does take several hours to put away properly so obviously it's impossible for me to do it on third.
The truck was the least amount of "put away" that I have ever seen since I worked there. The register A person put away the cigarettes like they were supposed to. The other two people, I have no idea what they were doing. The only things they put away fully were bag-in-box stuff and we don't get more than 5-6 boxes of that stuff which is very easy to rotate and put away. They put about 1/4 of a case of salty/candy away (we get around 12 cases of that stuff per truck to give you an idea). The frozen wasn't even in the freezer, and one of the girls complained that the delivery driver refused to put the frozen in the freezer for her. Well, why would he? That's YOUR job! The only time we should be asking the driver to put stuff in the freezer is if you are the only person in the store and can't go back to the freezer!
They didn't even have to clean the cappuchino machines (which take over an hour to do both of them if you do it right) because the manager had cleaned them herself earlier.
They didn't cook any food for the roller grills and all the trashes inside and outside of the store were full.
WHAT THE HELL WERE THEY DOING ALL NIGHT!!!
I had to stay over an hour and a half late today to help get the floor caught up. I spent most of my shift trying to deal with the truck and for whatever reason I got SLAMMED from about 3:30 until the end of my shift. My manager showed up at 6 am and the store was a wreck. There was nothing I could do. I worked as hard as I could but the counters were a disaster and we were almost out of coffee (we run 12 pots at a time and I had managed to get all 12 full a couple of times, but the 20 mins before my manager came in I had a deep line the whole time)... we used to have someone come in at 4 but we're desperately understaffed right now so nobody comes in until 6, so the last two hours of my shift I am supposed to do the work of 2 people and after 6 they get to have 2 people do the work of 3... it sucks.
Plus our 16 oz coffees just went up to $1.09 and we had one of the old 99 cent signs up still, so I had a line 10 people deep at 4am and some guy complaining that he had to pay 10 cents more than he should have for coffee... I gave him 10c from my pocket I didn't have time to mess around with refunds. He wasn't very sucky I guess but when you're super busy and you know the dude has just paid for 50+ dollars of gas with a $100 bill... what does he care about 10c so much for! Go away!
One of my favorite nice customers asked me how I was and I totally teared up.
I hate Thursday nights! My manager told me next time I can just ignore the truck, but honestly we were so busy the store would have been a wreck anyway. Even if the store is perfect at 3:30 it will be a wreck by 6 if we're that busy...
One person on register A. A will have very little time to do anything but check customers out. They can put away/stock cigarettes/make coffee which are all very close to register A.
One person doing machine cleanup/stocking and helping check customers out on B when A has 2 people in line or more.
One person putting away the truck.
I came in for my shift happy because I knew there were the proper number of people to put away the truck for once. It's really stressful when there's truck sitting around the store, it's already hard to do everything on my shift as I've written in another post. I might get 30 minutes of time to do something extra if I'm very very lucky. 10 spare minutes is more usual over the course of an average night. Truck really does take several hours to put away properly so obviously it's impossible for me to do it on third.
The truck was the least amount of "put away" that I have ever seen since I worked there. The register A person put away the cigarettes like they were supposed to. The other two people, I have no idea what they were doing. The only things they put away fully were bag-in-box stuff and we don't get more than 5-6 boxes of that stuff which is very easy to rotate and put away. They put about 1/4 of a case of salty/candy away (we get around 12 cases of that stuff per truck to give you an idea). The frozen wasn't even in the freezer, and one of the girls complained that the delivery driver refused to put the frozen in the freezer for her. Well, why would he? That's YOUR job! The only time we should be asking the driver to put stuff in the freezer is if you are the only person in the store and can't go back to the freezer!
They didn't even have to clean the cappuchino machines (which take over an hour to do both of them if you do it right) because the manager had cleaned them herself earlier.
They didn't cook any food for the roller grills and all the trashes inside and outside of the store were full.
WHAT THE HELL WERE THEY DOING ALL NIGHT!!!
I had to stay over an hour and a half late today to help get the floor caught up. I spent most of my shift trying to deal with the truck and for whatever reason I got SLAMMED from about 3:30 until the end of my shift. My manager showed up at 6 am and the store was a wreck. There was nothing I could do. I worked as hard as I could but the counters were a disaster and we were almost out of coffee (we run 12 pots at a time and I had managed to get all 12 full a couple of times, but the 20 mins before my manager came in I had a deep line the whole time)... we used to have someone come in at 4 but we're desperately understaffed right now so nobody comes in until 6, so the last two hours of my shift I am supposed to do the work of 2 people and after 6 they get to have 2 people do the work of 3... it sucks.
Plus our 16 oz coffees just went up to $1.09 and we had one of the old 99 cent signs up still, so I had a line 10 people deep at 4am and some guy complaining that he had to pay 10 cents more than he should have for coffee... I gave him 10c from my pocket I didn't have time to mess around with refunds. He wasn't very sucky I guess but when you're super busy and you know the dude has just paid for 50+ dollars of gas with a $100 bill... what does he care about 10c so much for! Go away!
One of my favorite nice customers asked me how I was and I totally teared up.
I hate Thursday nights! My manager told me next time I can just ignore the truck, but honestly we were so busy the store would have been a wreck anyway. Even if the store is perfect at 3:30 it will be a wreck by 6 if we're that busy...
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