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A little background:
Our main number shows up on Caller ID if someone from the office calls. Inevitably, it results in people calling and saying "Who called me from this number? Who are you? Rabblerabblerabble eleventy!!!11111" Most of the time the fault lies with the new hires who still have not learned to say "Sorry wrong number," rather than hang up if they get a residential number. Those calls are fun. Oh so fun. The other fun calls are the ones that end up on a cell phone and the person calls back. So much fun too.
/end background
So our dear receptionist is out this week, so it falls to P and myself to take care of the phones. We tag team: P in the morning, me in the afternoon, since P leaves at 4:30. No biggie. Though I swear P seems to manage to deflect the loonies to me in the afternoon.
Yesterday, while I was talking to DaDairyDruid, a guy called. Now that in and of itself is not unusual. People call all the time.
But this guy took the cake for weirdo call of the day.
Me: *opening spiel* how may I help you?
Guy: Yeah, what company is this?
Me: [Company Name], this is fma_fanantic.
Guy: Yeah, why did you call me?
Me: I'm sorry, I have no way of knowing who called you, sir. It may have been a misdial *I use this excuse because saying that it was a cold call just makes them crazier*
Guy: Look, I don't care what it was, someone called me and I demand to know who.
Me: Sir, I am sorry, however, I have no way of tracing who called you.
Guy: Go and ask.
Me: Sir, I'm sorry, but I'm not able to leave where I am to do that. I'm required to stay where I am at my desk *in actuality, I could have asked the 10 people who were doing cold calls, but really, I don't think anyone wanted to deal with this guy. He just had that "I don't give a crap, I just want a fight/argue" vibe*
Guy: Well it had to be someone there who makes over 100K a year, because no one calls me and just hangs up. I install pools for a living.
Me:...Okay..again, I am sorry about the hang up call. I apologize if it disturbed you.
Guy: Okay, so let me talk to the president or whoever operates the company.
Me: The president of the company is in another state, sir. I'd be more than happy to give you the number of that office.
Guy: Oh..well..nevermind then. I guess he doesn't want a pool. *hangs up*
The guy called back again today, saying someone had called him. I'm not sure how as all the new reps who were in yesterday weren't even here today. I think he's trying to drum up business, and unfortunately going about it the wrong way.
Our main number shows up on Caller ID if someone from the office calls. Inevitably, it results in people calling and saying "Who called me from this number? Who are you? Rabblerabblerabble eleventy!!!11111" Most of the time the fault lies with the new hires who still have not learned to say "Sorry wrong number," rather than hang up if they get a residential number. Those calls are fun. Oh so fun. The other fun calls are the ones that end up on a cell phone and the person calls back. So much fun too.
/end background
So our dear receptionist is out this week, so it falls to P and myself to take care of the phones. We tag team: P in the morning, me in the afternoon, since P leaves at 4:30. No biggie. Though I swear P seems to manage to deflect the loonies to me in the afternoon.
Yesterday, while I was talking to DaDairyDruid, a guy called. Now that in and of itself is not unusual. People call all the time.
But this guy took the cake for weirdo call of the day.
Me: *opening spiel* how may I help you?
Guy: Yeah, what company is this?
Me: [Company Name], this is fma_fanantic.
Guy: Yeah, why did you call me?
Me: I'm sorry, I have no way of knowing who called you, sir. It may have been a misdial *I use this excuse because saying that it was a cold call just makes them crazier*
Guy: Look, I don't care what it was, someone called me and I demand to know who.
Me: Sir, I am sorry, however, I have no way of tracing who called you.
Guy: Go and ask.
Me: Sir, I'm sorry, but I'm not able to leave where I am to do that. I'm required to stay where I am at my desk *in actuality, I could have asked the 10 people who were doing cold calls, but really, I don't think anyone wanted to deal with this guy. He just had that "I don't give a crap, I just want a fight/argue" vibe*
Guy: Well it had to be someone there who makes over 100K a year, because no one calls me and just hangs up. I install pools for a living.
Me:...Okay..again, I am sorry about the hang up call. I apologize if it disturbed you.
Guy: Okay, so let me talk to the president or whoever operates the company.
Me: The president of the company is in another state, sir. I'd be more than happy to give you the number of that office.
Guy: Oh..well..nevermind then. I guess he doesn't want a pool. *hangs up*
The guy called back again today, saying someone had called him. I'm not sure how as all the new reps who were in yesterday weren't even here today. I think he's trying to drum up business, and unfortunately going about it the wrong way.
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