Me: Thanks for calling us, this is Dave, how may I help you?
Guest: I made a reservation with you and I want to cancel and have the cancellation fee waived
Me: well you made the reservation more than 72 hours ago so if you cancel, you will be charged the $50 cancellation fee
Guest: but she didnt tell you werent the marathon people and I told her I was here for the marathon
Me: we book villas for the marathon
Guest: yea but you're not the marathon people
Me: well I am sorry ma'am but the $50 cancellation fee applies
Guest: well thats not good business. I guess I will just stay but I guarantee I will be your worst nightmare. Have a nice day.........asshole
Guest: I made a reservation with you and I want to cancel and have the cancellation fee waived
Me: well you made the reservation more than 72 hours ago so if you cancel, you will be charged the $50 cancellation fee
Guest: but she didnt tell you werent the marathon people and I told her I was here for the marathon
Me: we book villas for the marathon
Guest: yea but you're not the marathon people
Me: well I am sorry ma'am but the $50 cancellation fee applies
Guest: well thats not good business. I guess I will just stay but I guarantee I will be your worst nightmare. Have a nice day.........asshole
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