A customer came in to the bank this morning with an account document, waved it in my face, and said, "What happened to this account?" <sigh>
I looked at the document, which was for an IRA opened in 1984. 30 years ago. It's possible the customer still had an IRA with us, perhaps under a different account number, so I looked it up. Checking, savings, safe deposit box, yes. But no IRA.
Me: You don't currently have an IRA with us. You must have closed the account, but I can't see when, since we only keep records of closed accounts for 6 years.
SC: There must be a record somewhere!
Me: No, we only keep them 6 years.
SC: You have to have a record!
Me: <mental sigh> If you'd like, I can check our records of closed accounts in the basement, but we only keep those records for 6 years. So if it was before that, I won't find anything.
SC: Well, I've got all day!
Me: Ok, I'll check.
Surprisingly, the customer left at that point. I went to the basement to check the closed IRA files, and unsurprisingly, I found nothing under his name. He was surprisingly cordial when I called him to tell him that he must have closed the account more than 6 years ago.
I looked at the document, which was for an IRA opened in 1984. 30 years ago. It's possible the customer still had an IRA with us, perhaps under a different account number, so I looked it up. Checking, savings, safe deposit box, yes. But no IRA.
Me: You don't currently have an IRA with us. You must have closed the account, but I can't see when, since we only keep records of closed accounts for 6 years.
SC: There must be a record somewhere!
Me: No, we only keep them 6 years.
SC: You have to have a record!
Me: <mental sigh> If you'd like, I can check our records of closed accounts in the basement, but we only keep those records for 6 years. So if it was before that, I won't find anything.
SC: Well, I've got all day!
Me: Ok, I'll check.
Surprisingly, the customer left at that point. I went to the basement to check the closed IRA files, and unsurprisingly, I found nothing under his name. He was surprisingly cordial when I called him to tell him that he must have closed the account more than 6 years ago.
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