Any of you do much of this?
If it's someone that writes a lot of checks, and they're in there fairly often, I'll thank Mr Smith for coming in, then ask if it's okay if I call them Joe. So far they've always said yes, and I've actually gotten several compliments to management over me remembering their name when they come through. I don't do this if they have a difficult name, though I have said a couple of times "Okay, that's an interesting name... how do you pronounce it?" and they'll tell me how to pronounce it and go into an interesting explanation about the name.
At the same time, they remember my name and face when I do this. And I recognize our really regular customers (i.e. in the store more than once a week) and try to say hi to them the moment I see them.
Occasionally if it's someone I see really often, I'll just flat out ask them their name and ask if it's okay if I call them that. They've always said yes so far and seem to appreciate the extra attention.
It's gotten to where I'm pretty popular with several regulars and I wind up BSing with them for 10 or 15 minutes if there's not a line behind them when they check out with me.
If they're not writing checks or not doing something that requires ID, I don't usually know their name unless I look at the credit card slip. A couple of times I've seen people with the same first name (or once, last name) as me coming through, and I'll tell them "Hey, nice name!" and point at my name tag.
If it's someone that writes a lot of checks, and they're in there fairly often, I'll thank Mr Smith for coming in, then ask if it's okay if I call them Joe. So far they've always said yes, and I've actually gotten several compliments to management over me remembering their name when they come through. I don't do this if they have a difficult name, though I have said a couple of times "Okay, that's an interesting name... how do you pronounce it?" and they'll tell me how to pronounce it and go into an interesting explanation about the name.
At the same time, they remember my name and face when I do this. And I recognize our really regular customers (i.e. in the store more than once a week) and try to say hi to them the moment I see them.
Occasionally if it's someone I see really often, I'll just flat out ask them their name and ask if it's okay if I call them that. They've always said yes so far and seem to appreciate the extra attention.
It's gotten to where I'm pretty popular with several regulars and I wind up BSing with them for 10 or 15 minutes if there's not a line behind them when they check out with me.
If they're not writing checks or not doing something that requires ID, I don't usually know their name unless I look at the credit card slip. A couple of times I've seen people with the same first name (or once, last name) as me coming through, and I'll tell them "Hey, nice name!" and point at my name tag.
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