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I normally don’t get cheesed off enough to post things much anymore…I just sort of let people fade into the background of things that make me angry and then pass by…but this one was special.
I typically work at Hotel A. I was working Hotel B for the day. Hotel C enters this story a bit later. Guest (we’ll call her BF for BitchFace) has been drinking (I mean, she literally is walking around with a half-drunk beer, so I’m not just making an assumption) and it clearly doesn’t bring out her better side.
BF comes up to the desk and says she needs to check in for a room that someone else will be staying in. I ask the usual questions, do the usual process, and then she’s like “I have a room at Hotel C for tomorrow, but I’m actually just going to keep my reservation here at Hotel B, and we’re all going to squeeze into it for one night, and my brother’s keeping his reservation at Hotel A.”
I tell her this is fine, and she wants to cancel Hotel C. My supervisor reminds me that I can easily transfer BF’s deposit from Hotel C to her room here at Hotel B so she doesn’t lose her money, and I tell her I will do this once she’s completely checked in. She leans as far as she can across the desk (Hotel B’s desks are pretty high up) squinting at my nametag and goes “I’m writing your name down because I have a feeling this is going to get screwed up.”
Well, that was pretty much the end of me being friendly and helpful. At that point I just wanted to scrape her off like something I’d found on the bottom of my shoe. Once she fucked off, I made a point of handling the money transfer personally, so if she ever asked who did it, it would have my login all over it in the system and they’d tell her it was me. It was honestly pretty insulting. Transferring money between two hotels in the same system is something I do nearly every damn day. I haven’t had trouble with one since…oh, say…December of 2012. And honestly...they start my position out at little over minimum wage, it's not that hard.
The next day she and her posse come up to me at Hotel A, where I’m working my normal shift, and she’s like “Oh, you were at Hotel B the other day, your name is (name that starts with the same letter as my name but has far too many syllables and isn’t remotely close), right?” “(I bite my tongue and resist the urge to say "Oh, hi, did I screw up?") No, actually, it’s (my name).” “Well, listen, (same name that isn’t my name), we need a late checkout tomorrow, can you do 12:30?” “We can usually do 12, let me look.” (I look in the system, praying to the database gods that someone has their room tomorrow who has a compelling reason that they have to be out by 11. No such luck) “We’ll do noon for you.” “You can’t do 12:30?” “I can ask my supervisor when she gets back from lunch.” “Oh, nevermind. Can you print a boarding pass for us?”
Luckily the slow internet was being its usual self and it gagged on her airline’s website and I had the pleasure of telling her to go talk to the concierge the next day. You know, like I told her to do in the first place, but she wanted it NOW.
I typically work at Hotel A. I was working Hotel B for the day. Hotel C enters this story a bit later. Guest (we’ll call her BF for BitchFace) has been drinking (I mean, she literally is walking around with a half-drunk beer, so I’m not just making an assumption) and it clearly doesn’t bring out her better side.
BF comes up to the desk and says she needs to check in for a room that someone else will be staying in. I ask the usual questions, do the usual process, and then she’s like “I have a room at Hotel C for tomorrow, but I’m actually just going to keep my reservation here at Hotel B, and we’re all going to squeeze into it for one night, and my brother’s keeping his reservation at Hotel A.”
I tell her this is fine, and she wants to cancel Hotel C. My supervisor reminds me that I can easily transfer BF’s deposit from Hotel C to her room here at Hotel B so she doesn’t lose her money, and I tell her I will do this once she’s completely checked in. She leans as far as she can across the desk (Hotel B’s desks are pretty high up) squinting at my nametag and goes “I’m writing your name down because I have a feeling this is going to get screwed up.”
Well, that was pretty much the end of me being friendly and helpful. At that point I just wanted to scrape her off like something I’d found on the bottom of my shoe. Once she fucked off, I made a point of handling the money transfer personally, so if she ever asked who did it, it would have my login all over it in the system and they’d tell her it was me. It was honestly pretty insulting. Transferring money between two hotels in the same system is something I do nearly every damn day. I haven’t had trouble with one since…oh, say…December of 2012. And honestly...they start my position out at little over minimum wage, it's not that hard.
The next day she and her posse come up to me at Hotel A, where I’m working my normal shift, and she’s like “Oh, you were at Hotel B the other day, your name is (name that starts with the same letter as my name but has far too many syllables and isn’t remotely close), right?” “(I bite my tongue and resist the urge to say "Oh, hi, did I screw up?") No, actually, it’s (my name).” “Well, listen, (same name that isn’t my name), we need a late checkout tomorrow, can you do 12:30?” “We can usually do 12, let me look.” (I look in the system, praying to the database gods that someone has their room tomorrow who has a compelling reason that they have to be out by 11. No such luck) “We’ll do noon for you.” “You can’t do 12:30?” “I can ask my supervisor when she gets back from lunch.” “Oh, nevermind. Can you print a boarding pass for us?”
Luckily the slow internet was being its usual self and it gagged on her airline’s website and I had the pleasure of telling her to go talk to the concierge the next day. You know, like I told her to do in the first place, but she wanted it NOW.
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