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I am NOT Google or Microsoft or Apple...ask them!

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  • #1

    I am NOT Google or Microsoft or Apple...ask them!

    It's amazing how customers at red checkmark expect us to be all knowing experts on every app, game, tool and whatever else is on their phones.

    I had a customer the other day ask if she could talk to an "Outlook expert" because she was having an issue with syncing her contacts. Of course I told her I could assist but what I really wanted to say was: "Well you can, but you'd have to call Microsoft, red checkmark doesn't make or support Outlook."

    I had another customer wanting me to explain to him why this app he downloaded that is supposed to do X isn't working. While I can provide basic support, my company does NOT make the app. I can verify your phone is working, but beyond that you're on your own.

    I have customers daily who want help connecting their computers to a mobile hotspot running with their phone or their wifi is not working. I can troubleshoot the phone side of this issues but if your Windows Vista machine doesn't like your hotspot or your wireless router sucks, that is NOT my responsibility.

    And no, I can't tell you how to beat level 37 of Candy Crush either.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant
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  • #2
    Quoth CrazedClerkthe2nd View Post
    It's amazing how customers at red checkmark expect us to be all knowing experts on every app, game, tool and whatever else is on their phones.


    PREACH IT BROTHER!


    Speaking as an easy button veteran for 4 years, the things I've been asked about and expected to know. From cell phones, to magically divining printer model numbers, maximum operating temperatures. Whether or not something will work with X device from 10 years ago or foreign country or honestly just the stock at other stores.
    Interviewer: What is your greatest weakness?
    Me: I expect competence from my coworkers.

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    • #3
      Quoth CrazedClerkthe2nd View Post
      And no, I can't tell you how to beat level 37 of Candy Crush either.

      I can. Uninstall.
      "If your day is filled with firefighting, you need to start taking the matches away from the toddlers…” - HM

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      • #4
        Probably the same type of mentality that leads people to ask me how to configure IIS (Microsoft's web server software) to disable certain ciphers our product can't transparently read.

        Sorry, we're not Microsoft. Yes we have an article on how to do the same for Apache, but you notice how we don't have articles for Tomcat, nginx, and every other web server out there? Yeah, it's your server--YOU configure it!
        Supporting the idiots charged with protecting your personal information.

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        • #5
          It is as I have said. The wireless industry is a total inversion of normal customer expectations

          Comment

          • #6
            Quoth Crossbow View Post
            I can. Uninstall.


            But - But - BUT I still can't beat Level 37 on Candy Crush. WAAAAAAAAAAAHHHHHHHH

            I have a better suggestion: stick a bottle in their mouth and they should STFU real quick.
            Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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            • #7
              Quoth Crossbow View Post
              I can. Uninstall.
              Works for other games too! And you don't even have to go out and buy the hintbook!!!

              I probably just dated myself though, kids raised post-internet probably wonder what that is.....
              - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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              • #8
                Quoth Argabarga View Post
                Works for other games too! And you don't even have to go out and buy the hintbook!!!

                I probably just dated myself though, kids raised post-internet probably wonder what that is.....
                I actually prefer having the hardcopy strategy guides for my games. It makes it a lot easier to find all those damn collectibles, and I don't have to waste time looking for a walkthrough with pictures on line.

                Plus it doesn't use up any Internet bandwidth!
                PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                There are only Four Horsemen of the Apocalypse because I choose to walk!

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                • #9
                  I get the same at my place of employment. We sell cameras, video camera and related accessories - flashes, lights, reflectors - all sorts of good stuff.

                  Yet our customers get upset if we can't tell them how to edit their photos/video, or why the software doesn't work on their computer... Not really our issue or area of expertise...

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                  • #10
                    I work for a pharmacy that happens to have a photo department - where I work.

                    I can help you print photos, from your phone, from an SD card, from a flash drive, from a CD. Heck, I can even tell you how to do all of those things from your home instead of in the store.

                    What I CAN'T do?????? tell you how to update your phone, make your SD card save "more", upload email from your phone to a camera (what???), make your computer "go faster", change the quality of those pictures from 40+ years ago!

                    I am a PHOTO specialist - not a PHONE/COMPUTER specialist - nor a magician!

                    I feel your pain :-)

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                    • #11
                      Quoth Argabarga View Post
                      Works for other games too! And you don't even have to go out and buy the hintbook!!!

                      I probably just dated myself though, kids raised post-internet probably wonder what that is.....
                      I bought GTA V with the special edition Hintbook, because it came with some great art prints. As Jay 2K says, it's a lot easier than trying to work out what the internet's telling you... At least until the YouTube Watch & Plays get made
                      This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                      I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                      • #12
                        Quoth Argabarga View Post
                        And you don't even have to go out and buy the hintbook!!!
                        Does your hintbook use invisible ink so that you need to use that damn "highlighter" so you can read the answers?

                        Quoth Teefies2 View Post
                        ...make your SD card save "more"...
                        Pssh. Just tell them to go download more RAM/SD space from the Interwebs!
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

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                        • #13
                          One awesome hintbook I had was for the Sega Genesis port of Starflight. It came in the form of a "captain's log" at the back of the manual, detailing the travels of a future captain whose escape pod was blasted back in time somehow.
                          Supporting the idiots charged with protecting your personal information.

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                          • #14
                            Quoth CrazedClerkthe2nd View Post
                            And no, I can't tell you how to beat level 37 of Candy Crush either.
                            Play it over and over until you finally are lucky enough to have the right pieces in the right places to win. That's how most levels go, honestly.
                            "Only in our dreams are we free. The rest of the time we need wages." - Terry Pratchett
                            Emissary of Minong - my blog and its Facebook page

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                            • #15
                              Quoth CrazedClerkthe2nd View Post
                              And no, I can't tell you how to beat level 37 of Candy Crush either.
                              I can't either. I bailed at level 32.
                              "I don't have to be petty. The Universe does that for me."

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