Really though, DDPerks is sort of an awkward phrase to have spread across the chest of my work shirt.
I work in a small, rich college town where the only people who can afford to live here are rich retired grandparents and their children. As such, 90% of my suck comes from valley girl college girls and dumb jock college boys. In a month they'll graduate and get a better job than me. As such, my abbreviations are CG for College Girl rather than SC. Sadly today all the stories have to do with CGs.
The Perks Card Doesn't Work That Way
The problem with incorporating a shiny new points system is that either the college kids are flat out too dumb to get it, or an employee (possibly not even at our store) isn't explaining it right. The quick version is that the DDPerks card is a gift card that you load money on to, and from there as you spend you earn points. You can also use your Smart Phone the same way as the DDPerks app is linked to the gift card you registered and added money with.
So when a College Girl came through drive thru a couple weeks ago, I swiped her DDPerks card, only to see "insufficient funds". I turn and she's holding a credit card out to me.
Me: Your gift card doesn't seem to have anything left, so it's still 2.60.
She smiles and nods and I hand her back her receipt and cards.
CG: I didn't earn any points!!
Me: Well, no, you didn't have any money on your gift card. You have to register the card on DDPerks or through your smart phone to use it.
CG: I... I did that!
Me: Yes, but you need to load money onto the card just like a gift card, and use the money on the card for your purchase to earn the points.
CG: I... I just don't get it.
She was just so befuddled that she just drove away. Cue to yesterday, when she came into the store and I didn't recognize her right away. She hands me the DDPerks card with her credit card. You'd think I would have caught on, except oftentimes people will use the remainder of their gift card and put the rest on their credit card. So I swipe the card, insufficient funds, I charge the credit card, same spiel. When I look up, she has her smart phone out with the QR code to scan, so I'm thinking maybe she has a second gift card loaded up to scan. So I do a full refund on her credit card, and then scan the phone.
Insufficient funds. NOW I recognize what's going on. So I explain yet again that you have to load money onto the card/app in order to pay for your purchases and earn points. She goes "Ohhhh". I charge her credit card again. She looks at her phone, pulls up a text message window from her bank.
CG: YOU CHARGED ME TWICE!!
Me: Yes, I charged you once, then did the full refund, and then charged it again after we realized you didn't have money on your App.
CG: I didn't get the refund!!
Me: It probably didn't go through right away. It might take a little time to go through.
CG: *disbelieving stare*
Me: Look, here's a copy of the refund receipt. If you never get the refund take that to your bank.
College Girls...
Just One
CG: Can I get two small iced coffees? One has skim milk...
Me: ...
CG: ... That's it.
Me: What's in the second coffee?
CG: OH! ...... Skim milk.
This is How We Math In The Modern Day
Disclaimer: At Drive thru we also have a bright lit sign that shows the price of your order at the window.
Me: The driver ahead of you told me to put the rest of their gift card towards your purchase, so you only owe 45 cents!
CG: *hands me a quarter*
Me: ... No, I need 45 cents.
CG: ...
Me: I need another quarter.
CG: OH!
I Didn't Want Sugar!
A College Girl (politely) brought her coffee back because "I didn't want sugar in this". I had to calmly explain that the Cookie Dough flavor does not come unsweetened. This one wasn't huge suck just... really? Wouldn't unsweetened cookie dough flavor essentially just be... dough flavor?
My Generation, everyone.
I work in a small, rich college town where the only people who can afford to live here are rich retired grandparents and their children. As such, 90% of my suck comes from valley girl college girls and dumb jock college boys. In a month they'll graduate and get a better job than me. As such, my abbreviations are CG for College Girl rather than SC. Sadly today all the stories have to do with CGs.
The Perks Card Doesn't Work That Way
The problem with incorporating a shiny new points system is that either the college kids are flat out too dumb to get it, or an employee (possibly not even at our store) isn't explaining it right. The quick version is that the DDPerks card is a gift card that you load money on to, and from there as you spend you earn points. You can also use your Smart Phone the same way as the DDPerks app is linked to the gift card you registered and added money with.
So when a College Girl came through drive thru a couple weeks ago, I swiped her DDPerks card, only to see "insufficient funds". I turn and she's holding a credit card out to me.
Me: Your gift card doesn't seem to have anything left, so it's still 2.60.
She smiles and nods and I hand her back her receipt and cards.
CG: I didn't earn any points!!
Me: Well, no, you didn't have any money on your gift card. You have to register the card on DDPerks or through your smart phone to use it.
CG: I... I did that!
Me: Yes, but you need to load money onto the card just like a gift card, and use the money on the card for your purchase to earn the points.
CG: I... I just don't get it.
She was just so befuddled that she just drove away. Cue to yesterday, when she came into the store and I didn't recognize her right away. She hands me the DDPerks card with her credit card. You'd think I would have caught on, except oftentimes people will use the remainder of their gift card and put the rest on their credit card. So I swipe the card, insufficient funds, I charge the credit card, same spiel. When I look up, she has her smart phone out with the QR code to scan, so I'm thinking maybe she has a second gift card loaded up to scan. So I do a full refund on her credit card, and then scan the phone.
Insufficient funds. NOW I recognize what's going on. So I explain yet again that you have to load money onto the card/app in order to pay for your purchases and earn points. She goes "Ohhhh". I charge her credit card again. She looks at her phone, pulls up a text message window from her bank.
CG: YOU CHARGED ME TWICE!!
Me: Yes, I charged you once, then did the full refund, and then charged it again after we realized you didn't have money on your App.
CG: I didn't get the refund!!
Me: It probably didn't go through right away. It might take a little time to go through.
CG: *disbelieving stare*
Me: Look, here's a copy of the refund receipt. If you never get the refund take that to your bank.
College Girls...
Just One
CG: Can I get two small iced coffees? One has skim milk...
Me: ...
CG: ... That's it.
Me: What's in the second coffee?
CG: OH! ...... Skim milk.
This is How We Math In The Modern Day
Disclaimer: At Drive thru we also have a bright lit sign that shows the price of your order at the window.
Me: The driver ahead of you told me to put the rest of their gift card towards your purchase, so you only owe 45 cents!
CG: *hands me a quarter*
Me: ... No, I need 45 cents.
CG: ...
Me: I need another quarter.
CG: OH!
I Didn't Want Sugar!
A College Girl (politely) brought her coffee back because "I didn't want sugar in this". I had to calmly explain that the Cookie Dough flavor does not come unsweetened. This one wasn't huge suck just... really? Wouldn't unsweetened cookie dough flavor essentially just be... dough flavor?
My Generation, everyone.
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