Trouble reported:
Customer is having trouble with missing audio in calls, words are dropping out. Happens on both handsets, speaking to both landline and cellular phones. Customer wants an answer as to what the problem is.
Trouble not reported:
Customer is using a speakerphone on both phones, most likely with the windows down and country music blaring.
Answer not given:
The speakerphone has a noise cancelling feature designed to reduce interferring noise from the conversation. It is identifying you as noise. Technician concurs with the technology. No trouble found. Unfortunately, signal to noise ratio is not perfect, so some of your conversation is still getting through.
Customer is having trouble with missing audio in calls, words are dropping out. Happens on both handsets, speaking to both landline and cellular phones. Customer wants an answer as to what the problem is.
Trouble not reported:
Customer is using a speakerphone on both phones, most likely with the windows down and country music blaring.
Answer not given:
The speakerphone has a noise cancelling feature designed to reduce interferring noise from the conversation. It is identifying you as noise. Technician concurs with the technology. No trouble found. Unfortunately, signal to noise ratio is not perfect, so some of your conversation is still getting through.
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