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God I love the Sunday shift. It's always wonderful when you're only one of two people manning the bar and juggling so many things at once as the customers grumble.
Anyway, I had two things that came up that really tried me.
Some background first. Sometimes during the hectic hours when lots of tables come in at the same time, the staff who take them don't take down the drink orders. So I have to run out myself and write down the orders for every table that didn't order. In the worst cases, this ends up with me having to make and send out a lot of orders single-handedly. If timed at the worst moment, I'm usually the only person at the bar who has to do all this.
First incident. Table of five, three beers, a soda and a glass of wine. The order is at the back of five other orders, and I'm struggling to get them all ready as my manager keeps pulling me away to seat people. As me and my partner just get started on the order, the father walks up to the bar and also adds a bottle of wine to the order. I can hear the impatience and condescension in his voice as he adds that that what we're doing is not good enough and that it's been ten minutes since the order was made.
My first reaction was to deck the guy on the spot and drag his sorry face up to mine and tell him to have a sense of goddamn patience. But all I could really do was act all confused. I swear that it was just under ten minutes, but I was still pissed at how this guy acted.
Second incident. Family of four, four glasses of water. This order was just after the one above. I got it out and the parents didn't seem to mind. Except their little shit-faced son, who sad rather bluntly, "FINALLY". That little rat-face better have some respect slapped into him.
I will admit though, that our service sucks. there's not enough people at the bar, and the food is usually taken by other tables before it gets anywhere else. But people don't really seem to understand that. All they're concerned about is acting all high and mighty and gorge themselves. So I'm sorry if your order is behind five minutes of others, I'm sorry if no food is coming yet (I don't handle it and it's probably just steaming), GROW A SENSE OF FUCKING PATIENCE OR JUST ORDER A LARGE FROM MCDONALD'S!!!
Anyway, I had two things that came up that really tried me.
Some background first. Sometimes during the hectic hours when lots of tables come in at the same time, the staff who take them don't take down the drink orders. So I have to run out myself and write down the orders for every table that didn't order. In the worst cases, this ends up with me having to make and send out a lot of orders single-handedly. If timed at the worst moment, I'm usually the only person at the bar who has to do all this.
First incident. Table of five, three beers, a soda and a glass of wine. The order is at the back of five other orders, and I'm struggling to get them all ready as my manager keeps pulling me away to seat people. As me and my partner just get started on the order, the father walks up to the bar and also adds a bottle of wine to the order. I can hear the impatience and condescension in his voice as he adds that that what we're doing is not good enough and that it's been ten minutes since the order was made.
My first reaction was to deck the guy on the spot and drag his sorry face up to mine and tell him to have a sense of goddamn patience. But all I could really do was act all confused. I swear that it was just under ten minutes, but I was still pissed at how this guy acted.
Second incident. Family of four, four glasses of water. This order was just after the one above. I got it out and the parents didn't seem to mind. Except their little shit-faced son, who sad rather bluntly, "FINALLY". That little rat-face better have some respect slapped into him.
I will admit though, that our service sucks. there's not enough people at the bar, and the food is usually taken by other tables before it gets anywhere else. But people don't really seem to understand that. All they're concerned about is acting all high and mighty and gorge themselves. So I'm sorry if your order is behind five minutes of others, I'm sorry if no food is coming yet (I don't handle it and it's probably just steaming), GROW A SENSE OF FUCKING PATIENCE OR JUST ORDER A LARGE FROM MCDONALD'S!!!
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