Saturday night (always a fun time anyway ) I had THREE SCs in less than 30 minutes.
All I had to do was cover the cashier's 30 minute lunch. That's all. It's not hard ... or it shouldn't be. And this is what I got for my trouble:
Two older women come up to the register (it turns out they are sisters). The first one was no problem at all - I want to stress that. The second one, ooohh boy! She questioned the price of EVERY item I rang up. "That's on clearance!! It should be xx cents!" Yes ma'am, that's what it rang up. Okay, I can kinda deal with that, but oh no it got worse. You see, we had bags of whole cashews on sale for $2.99. This woman had a bag of cashew halves and pieces - which was not on sale. OMG you would have thought I had killed her puppy!
She's arguing with me that cashews are on sale and that bag should be $2.99. I tried to explain, but she's having none of it. I see the MOD close by and I call her over for a price check. She gamely goes and checks the shelf, comes back and explains that only the WHOLE cashews are on sale. SC argues "They are STILL cashews, they should be the same price!!!" Lather, rinse, repeat. When she finally realizes she's not getting her way, she demands MOD go get her a bag of the ones on sale. Okay, we're cool, I finish ringing her up.
"I want a rain check for the eggs and she does too" (pointing to the woman with her). Okay, no problem. I write 2 rain checks for 3 dozen eggs each at the sale price. Not good enough. "We can only get three?" Yes ma'am, but that's 6 dozen between the two of you. "But we don't live together!" Well, I'm sorry, I can only write a rain check up to the limit in the flyer. Well, she does NOT like that, but her sister convinces her that they need to get going.
Not FIVE minutes later (remember, we're still within the 30 minute lunch break I'm covering), three young men come in. One of them has a gift card for XBox 360. He wants to exchange it. Sorry, no go, all sales are final. There's a sign to that effect as well. "But *they* told me I could exchange it!" Um no. And who is this "they" you speak of? He never answered that question. Once again, I had to call MOD to give the final answer (cause you know the cashier is never right )
And on to #3. This one, OMG this one. Once again, we're still within the 30 minute lunch break. Mother and daughter standing in front of the display that has phone chargers, etc. There are 4 shelves, one product per shelf, price tag on the shelf. Daughter (who looks to be 18-25) comes up to me with a product - "can you tell me how much this is? That price thingy is sooooo confusing!" Yeah, whatever, I scan it and tell her the price. They wander off for a couple of minutes. They come back with their purchases. Mom goes first, I ring her up, she pays, no problem.
Then, it's daughter's turn. Her purchase came to $12.24 (you know this is going to be bad since I remember the exact amount!). She does the swipe card on the pin pad, pushes buttons, turns to mom and says "I'm getting $32.24 in change!" Um, no. You requested $20 back, that's what you're getting. "But my total is 12.24 and the machine says 32.24, so that's what I'm getting back!" Um, no. Look at the screen with me. You see where it says $12.24? That's your total purchase. You see where it says $20.00 cash back? That's what you requested. Add those two together and you get $32.24. That's what your account will be debited. Lather, rinse, repeat. Finally, she gives in, turns to me and says .... dead serious ..... "I'm not good with math".
All I had to do was cover the cashier's 30 minute lunch. That's all. It's not hard ... or it shouldn't be. And this is what I got for my trouble:
Two older women come up to the register (it turns out they are sisters). The first one was no problem at all - I want to stress that. The second one, ooohh boy! She questioned the price of EVERY item I rang up. "That's on clearance!! It should be xx cents!" Yes ma'am, that's what it rang up. Okay, I can kinda deal with that, but oh no it got worse. You see, we had bags of whole cashews on sale for $2.99. This woman had a bag of cashew halves and pieces - which was not on sale. OMG you would have thought I had killed her puppy!
She's arguing with me that cashews are on sale and that bag should be $2.99. I tried to explain, but she's having none of it. I see the MOD close by and I call her over for a price check. She gamely goes and checks the shelf, comes back and explains that only the WHOLE cashews are on sale. SC argues "They are STILL cashews, they should be the same price!!!" Lather, rinse, repeat. When she finally realizes she's not getting her way, she demands MOD go get her a bag of the ones on sale. Okay, we're cool, I finish ringing her up.
"I want a rain check for the eggs and she does too" (pointing to the woman with her). Okay, no problem. I write 2 rain checks for 3 dozen eggs each at the sale price. Not good enough. "We can only get three?" Yes ma'am, but that's 6 dozen between the two of you. "But we don't live together!" Well, I'm sorry, I can only write a rain check up to the limit in the flyer. Well, she does NOT like that, but her sister convinces her that they need to get going.
Not FIVE minutes later (remember, we're still within the 30 minute lunch break I'm covering), three young men come in. One of them has a gift card for XBox 360. He wants to exchange it. Sorry, no go, all sales are final. There's a sign to that effect as well. "But *they* told me I could exchange it!" Um no. And who is this "they" you speak of? He never answered that question. Once again, I had to call MOD to give the final answer (cause you know the cashier is never right )
And on to #3. This one, OMG this one. Once again, we're still within the 30 minute lunch break. Mother and daughter standing in front of the display that has phone chargers, etc. There are 4 shelves, one product per shelf, price tag on the shelf. Daughter (who looks to be 18-25) comes up to me with a product - "can you tell me how much this is? That price thingy is sooooo confusing!" Yeah, whatever, I scan it and tell her the price. They wander off for a couple of minutes. They come back with their purchases. Mom goes first, I ring her up, she pays, no problem.
Then, it's daughter's turn. Her purchase came to $12.24 (you know this is going to be bad since I remember the exact amount!). She does the swipe card on the pin pad, pushes buttons, turns to mom and says "I'm getting $32.24 in change!" Um, no. You requested $20 back, that's what you're getting. "But my total is 12.24 and the machine says 32.24, so that's what I'm getting back!" Um, no. Look at the screen with me. You see where it says $12.24? That's your total purchase. You see where it says $20.00 cash back? That's what you requested. Add those two together and you get $32.24. That's what your account will be debited. Lather, rinse, repeat. Finally, she gives in, turns to me and says .... dead serious ..... "I'm not good with math".
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