These people weren't really sucky; it's just that they were making it harder on themselves and that was frustrating.
They want to cancel their lease this week. OK, that's fine; in discussing it I see they are paying too much for the lease and supplies and could really do without it. The trouble is that the contract goes to March so there would be an early termination fee. Honestly it's cheaper to just pay the $15 a month until then, and all they have left is 3 months. But they don't want to pay the rest of it, even though they're legally bound to do so. The owner of the company said, "I didn't even sign this lease." OK, but she's still responsible because she assumed it, or her company did. I totally get not wanting to continue service, but it's only $45. Even a small business like that should be able to swing it. They are not going to be happy about the machine return fee, which is more than their quarterly payment. It's in the terms and conditions but they probably didn't read that, either. Good luck, retention dept. Or collections, depending on how this turns out.
They want to cancel their lease this week. OK, that's fine; in discussing it I see they are paying too much for the lease and supplies and could really do without it. The trouble is that the contract goes to March so there would be an early termination fee. Honestly it's cheaper to just pay the $15 a month until then, and all they have left is 3 months. But they don't want to pay the rest of it, even though they're legally bound to do so. The owner of the company said, "I didn't even sign this lease." OK, but she's still responsible because she assumed it, or her company did. I totally get not wanting to continue service, but it's only $45. Even a small business like that should be able to swing it. They are not going to be happy about the machine return fee, which is more than their quarterly payment. It's in the terms and conditions but they probably didn't read that, either. Good luck, retention dept. Or collections, depending on how this turns out.
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