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...that you would offer me exactly what I wanted! I'm going to chalk this one up to "language barrier" simply because I don't quite have the capacity to speak "Blazing Idiot." Here's the call:
SC: Mother of the Bride
Me: Fffffffuuuuuuuuuuuu...!
Some background on this: when this SC called, I had a guest waiting for some blankets, I had one of my managers on hold, and then this person called. In addition, as per my other thread, I was having a pretty bad day before this. Naturally, it means things had to go downhill fast.
SC: Hi, I apologize for calling so late, I travel a lot and I'm in another time zone.
Me: (Super. Great. And?) Well I'm happy to help. (He lies...)
SC: My daughter is getting married next week and they have a room reserved there on (date), and I wanted to see what we could do in terms of having some things set up in their room before they come back from the wedding.
Me: Well, we can absolutely do that; while we don't have a florist or room service that we run, we can take delivery of items and either hold them at the desk, or arrange them in the room for you.
Ok, so, perfectly normal conversation thus far. The MOTB asked for something, I told her we can do it easily, no problem right? Ha, you must not read my threads often enough if you think that. Nothing is ever that easy!!
SC: Well I just can't believe that you all don't offer something like that at your hotel like the Marriott next door does.
Me: ...? Well, I apologize that we don't have room service, but...
SC: I am a Marriott Platinum member! I know for a fact that if we moved them over there, they would have everything set up for them just fine! I just can't believe this!
Me: (What the hell? Did you not know we didn't have room service or a florist in the hotel?) Well, there are a number of florists and such who deliver around the hotel, such as (name) and-
SC: Yes, (florist name), I'm very familiar with them.
Me: Now I'm not 100% sure of who delivers chocolate covered strawberries here, though I know there are some companies nearby who do, and I'm certain there would be options for champagne as well, and we could get all that into the room, we just don't carry it ourselves.
SC: I just can't believe that you all won't work with me on this, and take some ownership of this problem!!!
Ok, one, I told you that we could do an arrangement of anything you delivered to the hotel. Two, fuck you, the only reason you're saying "take ownership" is because you're trying to use some hotel slang fuckword to try and get me to jump into action like Hotel Man! The problem here is that I associate anyone saying the words "take ownership" with the words "HR Douchebag" and tend to want to slap them. At this point I'm giving the phone the middle finger and hoping someone strolls by with a shotgun to help put me out of my misery.
SC: Can I have a manager call me in the morning!? I mean, I just don't understand why you won't offer any help at all. I would be bringing the food, flowers, and champagne to the hotel myself, but no one there can even set it up??
SCREEEEECH! Wait a second. I want to scroll back up for a second. Let's rewind, and look at something I told you right at the start of this conversation: "Well, we can absolutely do that; while we don't have a florist or room service that we run, we can take delivery of items and either hold them at the desk, or arrange them in the room for you." Remember that sentence? That happened in the first 30 seconds of this conversation, and includes a description of us doing exactly what you wanted us to do in the first place. So, in other words, you've sat here screaming at me for the last several minutes because I offered you what you wanted.
I think this calls for another bear.
It took several more minutes to bring her around to the fact that we did, in fact, do exactly what I told her we did in the first place...but I'm still gonna warn the managers about her in the morning. Just in case. Because I'm sure she still doesn't understand what I told her quite right.
SC: Mother of the Bride
Me: Fffffffuuuuuuuuuuuu...!
Some background on this: when this SC called, I had a guest waiting for some blankets, I had one of my managers on hold, and then this person called. In addition, as per my other thread, I was having a pretty bad day before this. Naturally, it means things had to go downhill fast.
SC: Hi, I apologize for calling so late, I travel a lot and I'm in another time zone.
Me: (Super. Great. And?) Well I'm happy to help. (He lies...)
SC: My daughter is getting married next week and they have a room reserved there on (date), and I wanted to see what we could do in terms of having some things set up in their room before they come back from the wedding.
Me: Well, we can absolutely do that; while we don't have a florist or room service that we run, we can take delivery of items and either hold them at the desk, or arrange them in the room for you.
Ok, so, perfectly normal conversation thus far. The MOTB asked for something, I told her we can do it easily, no problem right? Ha, you must not read my threads often enough if you think that. Nothing is ever that easy!!
SC: Well I just can't believe that you all don't offer something like that at your hotel like the Marriott next door does.
Me: ...? Well, I apologize that we don't have room service, but...
SC: I am a Marriott Platinum member! I know for a fact that if we moved them over there, they would have everything set up for them just fine! I just can't believe this!
Me: (What the hell? Did you not know we didn't have room service or a florist in the hotel?) Well, there are a number of florists and such who deliver around the hotel, such as (name) and-
SC: Yes, (florist name), I'm very familiar with them.
Me: Now I'm not 100% sure of who delivers chocolate covered strawberries here, though I know there are some companies nearby who do, and I'm certain there would be options for champagne as well, and we could get all that into the room, we just don't carry it ourselves.
SC: I just can't believe that you all won't work with me on this, and take some ownership of this problem!!!
Ok, one, I told you that we could do an arrangement of anything you delivered to the hotel. Two, fuck you, the only reason you're saying "take ownership" is because you're trying to use some hotel slang fuckword to try and get me to jump into action like Hotel Man! The problem here is that I associate anyone saying the words "take ownership" with the words "HR Douchebag" and tend to want to slap them. At this point I'm giving the phone the middle finger and hoping someone strolls by with a shotgun to help put me out of my misery.
SC: Can I have a manager call me in the morning!? I mean, I just don't understand why you won't offer any help at all. I would be bringing the food, flowers, and champagne to the hotel myself, but no one there can even set it up??
SCREEEEECH! Wait a second. I want to scroll back up for a second. Let's rewind, and look at something I told you right at the start of this conversation: "Well, we can absolutely do that; while we don't have a florist or room service that we run, we can take delivery of items and either hold them at the desk, or arrange them in the room for you." Remember that sentence? That happened in the first 30 seconds of this conversation, and includes a description of us doing exactly what you wanted us to do in the first place. So, in other words, you've sat here screaming at me for the last several minutes because I offered you what you wanted.
I think this calls for another bear.
It took several more minutes to bring her around to the fact that we did, in fact, do exactly what I told her we did in the first place...but I'm still gonna warn the managers about her in the morning. Just in case. Because I'm sure she still doesn't understand what I told her quite right.
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