I had two customers this week complain that a product was an inconvenient spot for them and it needed to be moved.
First woman: You need to tell your manager to stop putting the English muffins on the bottom shelf. We buy them all the time and we're old and we shouldn't have to bend down all the way to the floor to pick them up.
Me: Uh, sure, I'll pass it along.
Just yesterday the boss put up a sign that says "Never say no to a customer. If you can't help them, call over a manager." So when the second lady complained about agave nectar on the top shelf, I actually called the manager down.
Second lady: You need to talk to your manager about moving the agave nectar to a lower shelf. I'm short and you shouldn't put something I buy regularly up so high. Last time I tried to reach the shelf and a jar fell and almost hit me.
I called the manager down and he explained that our store schematic is set and we can't move things around just because you'd rather have them on a shelf at eye level.
Second lady: But you moved them for me before!
Uhh, no. Periodically we do a reset of the aisles, taking away things that don't sell, bringing in new product. We didn't rearrange the store for you.
I know it sucks that your favorite product isn't easy to grab, but SOMETHING has to go on the top shelf and SOMETHING has to go on the bottom shelf and if we move your product to make you happy, it's going to make someone else upset because now their favorite thing got moved. We'll be happy to grab your jar of agave for you so it doesn't fall on your head, but really, how self-centered do you have to be to assume a store will rearrange their aisles just for your convenience?
First woman: You need to tell your manager to stop putting the English muffins on the bottom shelf. We buy them all the time and we're old and we shouldn't have to bend down all the way to the floor to pick them up.
Me: Uh, sure, I'll pass it along.
Just yesterday the boss put up a sign that says "Never say no to a customer. If you can't help them, call over a manager." So when the second lady complained about agave nectar on the top shelf, I actually called the manager down.
Second lady: You need to talk to your manager about moving the agave nectar to a lower shelf. I'm short and you shouldn't put something I buy regularly up so high. Last time I tried to reach the shelf and a jar fell and almost hit me.
I called the manager down and he explained that our store schematic is set and we can't move things around just because you'd rather have them on a shelf at eye level.
Second lady: But you moved them for me before!
Uhh, no. Periodically we do a reset of the aisles, taking away things that don't sell, bringing in new product. We didn't rearrange the store for you.
I know it sucks that your favorite product isn't easy to grab, but SOMETHING has to go on the top shelf and SOMETHING has to go on the bottom shelf and if we move your product to make you happy, it's going to make someone else upset because now their favorite thing got moved. We'll be happy to grab your jar of agave for you so it doesn't fall on your head, but really, how self-centered do you have to be to assume a store will rearrange their aisles just for your convenience?
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