stop bitching to the cashiers, we can't do anything

[depechemodefan]

So the bookstore has a website. The prices online are cheaper then the store prices. People expect the store to reflect the online prices.

Eh, if I want a cheap book, I go to ebay or amazon. Online bookstore, you can use your membership to get free shipping and other store perks.

So anyway, bitch to HQ or even the manager, not the lowley cashier who can't do anything about it, and HQ isn't going to listen to the lowly cashier before the customer anyway.

So this bitch comes in, with a cheerful voice, but is all butthurt. She says:
so this book is 9.99 online, and the bookprice here at the store is 18.99. Is that what you are telling me?

So at one point I say, "Sorry, I'm just a lowly cashier."

She cheerfully says something to me, in a manner that makes it sounds she is apologetic in shitting on me, but no, her words are, "with your attitude..." I forgot what she said, it took me a moment to reconcil her cheerful tone of voice to the fact she was insulting me.

I 2x offer to get the manager so she can complain to him/her (there are several managers during the day), but she said no both times.

Now after mentioning my attitude, she starts sounding bitchy, not cheerful. I asked her if she had a membership, she said, yes. She gives me a ph. number and I tell her it doesn't work, I can try another one, and she says, "I have plenty to give you" with the understood "bitch" tacked on to that sentence. So she gives me a no. and she has two accounts, one the regular discount account and the other is a kids club account, which gives no discount, but which I explained that if you spent $100, you get a $5 gift card.

Guess which one I choose.

So she says, "oh, I guess that's where this gift card came from" and she hands me a gift card when I told her I had to run the gift card from my end (customers can't type in the pin number on the pin pad, I have to do it on my end). Now for Black Friday the store had a deal where you buy $50 in gift cards, you get a bonus gift card with $10 on it. On the bonus gift card it says, "can be used Dec.-Mar". Today was still Nov. So it couldn't been used. So she takes the gift card and takes out another card and holds it in a way where I can't see it well, so I asked, "is that a credit card?" and she snarkley says, "no, it's a gift card!" ugh, bitch you noticed you gave me the first gift card, what makes you think that how gift cards are handled has changed?

So in general, she was bitchy as soon as she got to my counter but her tone of voice changed midway.

I just hate people bitching at me about stuff I can't change. If customers want sympathy, bitch with friends/family. Not people who could not give a shit about you more then the people who pay their salary.

Forgot what happened latter. We offer Educator discounts, which is free to sign up for. So woman comes in, wants her educator's discount, only has her phone number to look up the card. So I can't find it with any number she gives me. I offer to sign her up again but I needed to see proof she is an educator, she says she left it in the truck. Then she says, "I work in a college" and I tell her we don't give educator cards to professors. She bitches, "well, teachers in college are educators too," and she bitches this 2x. I don't offer her any reason why we have this rule, I don't apologize or anything, I'm sick of customers putting me down no matter how I respond to them. Also hate how teachers use their discount. The discount are for only items for the classroom. Teacher only can use them for themselves, not family members. How many times have I seen teachers buying Magic the Gathering cards for their sons, or Deathstroke masks for their boyfriends and arguing "it's for my classroom!" or others excusses.

[Food Lady]

This is why I'm glad I'm only at the retail on weekends. The worst I get is that the call hold times are "unacceptable". Well, I get people not wanting to follow the rules, as in not wanting to fulfill the obligation of the legally binding contracts they're under. But honestly they never turn it personal like that, not like in face-to-face retail. People are awfully bold in person, strangely. I guess it's because my customers know that if they get snippy enough with me I can hang up on them.

[notalwaysright]

I don't get why people are still so surprised when prices aren't the same in store as online. Or, for that matter, that there are different online sales than in store. Oh, right! Because they live in a bubble where the logic is dictated by whatever they feel at any given moment. So many times I get a confused customer holding their phone, and I can predict what they're about to say... "Oh hi, um, I just scanned this and it says it's $9.99 but online it shows that it's on sale for $6.99? Are the prices not the same as online?" Then I explain that we can price match as long as they show the cashier and the sale doesn't say "online only."

The sheer number of times this has become an issue is baffling to me. These aren't elderly people, who just figured out how to use their smartphones. These are young, tech-savvy, coupon hunting shoppers. Yet the concept of brick and mortar being different than online is too confusing to handle? Most are fine once I explain it, but some decide to take out their frustration on me. I'm convinced they have no actual thought process, they just react. "ME CONFUSED... YOU! YOU BAD, ARG!"

[Slave to the Phone]

I've heard those conversations so many times that I stop wasting time and just butt in to tell the idiot in line in front of me "You are paying more so you can have it in your hands right now. The cashier can't change that and the manager can't."

That usually gets me the glare of death, but thankfully my years of customer service have allowed me to gain level 42 (the "I don't give a whatever" level), so I'm immune. When the SC sees that I am blissfully oblivious to the power of her gaze, she always seems to be nicer to the cashier.

[Lace Neil Singer]

I've had this over and over with fuel prices. People come in and bitch about the fuel price, usually using the "Well, it's cheaper at *competitor*" or "It's cheaper at *other location*" bollocks. Listen, idiots; two things. Firstly, if it's cheaper elsewhere, then bloody well go there! Second, I don't set the prices. If you have a problem with the price of the fuel at the petrol station I work at, then bitch to head office. Probably won't change anything, what with the price of oil rising, but at least you'd be bitching to the right person!