I'm sure all of you have had this,
SC: I cant logon
Me: What are you trying to login into
SC: Duh, my computer
Me: OK, what is the error message
SC: No Error Message, just says "cannot log you in, please check username and password"
Me: That the error message I was looking for. What user name are you using?
SC: {gives user name]
Me: You are one character off, that is a 0 not an o
SC: That's wrong, my supervisor just gave that to me so that's what I need to use
Me: You can try to the end of time with that and not get in, I am looking at your account and this is your ID, It's a common mistake.
SC: So I should use this ID
Me: Yes
After getting her on the network she is now trying to get to another site that ask to authenticate
SC:I can't get to this site
Me:what username and password are you using
SC: The one my supervisor gave me
Me:*bangs head* Use what I gave you
SC: Oh, that worked, Thank You
SC: I cant logon
Me: What are you trying to login into
SC: Duh, my computer
Me: OK, what is the error message
SC: No Error Message, just says "cannot log you in, please check username and password"
Me: That the error message I was looking for. What user name are you using?
SC: {gives user name]
Me: You are one character off, that is a 0 not an o
SC: That's wrong, my supervisor just gave that to me so that's what I need to use
Me: You can try to the end of time with that and not get in, I am looking at your account and this is your ID, It's a common mistake.
SC: So I should use this ID
Me: Yes
After getting her on the network she is now trying to get to another site that ask to authenticate
SC:I can't get to this site
Me:what username and password are you using
SC: The one my supervisor gave me
Me:*bangs head* Use what I gave you
SC: Oh, that worked, Thank You
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