This would go under "Readings" if we had such a thread ... I belong to a FB retail group and somebody posted that she just quit her job because a customer had accused her of putting sugar into their coffee instead of Splenda and her manager gave her hell for it (there were, according to her, other problems with her manager). However, she also included this line:
"I know that I mentioned before that I give some asshole customers decaf if they ask for regular ..."
Seriously?
So I wrote back that I doubted she'd be missed, and that yes, there certainly are asshole customers out there but that doesn't give her carte blanche to deliberately screw up their orders.
Sometimes the entitlement isn't on the part of the customer.
"I know that I mentioned before that I give some asshole customers decaf if they ask for regular ..."
Seriously?
So I wrote back that I doubted she'd be missed, and that yes, there certainly are asshole customers out there but that doesn't give her carte blanche to deliberately screw up their orders.
Sometimes the entitlement isn't on the part of the customer.
Comment