Kroger Senior Management is noticing how productive the cashiers are regarding their scan time at work.
The problem I am having, which the Assistant Front End Manager noticed yesterday, is that there are customers who come to my line then leave to get something they forgot. That left me scanning their groceries and waiting for the customer to return.
A customer did this yesterday. The Assistant Front End Manager told me that when this happens, the clock is still running after I scan their groceries while I am waiting for them to return. This affects my scan time, which affects my productivity.
Customers ask me if it is OK if they do this.
Since I was told why it is not a good idea, what should I tell the customer when this happens?
The other option is to call for a Supervisor or a Manager to suspend the transaction so I can check out other customers and to also prevent the clock for running while not being productive. I do not want to do this in front of a customer, but I do not want my productivity to be affected as well.
The problem I am having, which the Assistant Front End Manager noticed yesterday, is that there are customers who come to my line then leave to get something they forgot. That left me scanning their groceries and waiting for the customer to return.
A customer did this yesterday. The Assistant Front End Manager told me that when this happens, the clock is still running after I scan their groceries while I am waiting for them to return. This affects my scan time, which affects my productivity.
Customers ask me if it is OK if they do this.
Since I was told why it is not a good idea, what should I tell the customer when this happens?
The other option is to call for a Supervisor or a Manager to suspend the transaction so I can check out other customers and to also prevent the clock for running while not being productive. I do not want to do this in front of a customer, but I do not want my productivity to be affected as well.
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