It always amazes me how customers who haven't paid their bill for a couple of months can somehow almost IMMEDIATELY find the money to do so AFTER their services get suspended.
Funny how not being able to access things that are important to you is such a good motivator.
We're not talking meager amounts here either. I've seen accounts who have paid less than $300 a month cough up $1000 plus for the bill after a non pay suspension. People tend to reaalllly not like it when their phones stop working.
And then of course we get the folks who literally BEG us to turn their phones back on.
Sure! Pay us money and we'll get right on that!
Oh, you can only pay $50 today? DENIED! When you get suspended you must pay the WHOLE PAST DUE AMOUNT. The system is hardwired to only allow service restoral if at LEAST that amount is paid.
Oh, you want a credit because we're being unfair to you/inconveniencing you/costing you money? GET LOST.
If YOU aren't paying YOUR bill for services rendered then you're the one costing US money. There are NO EXCUSES for this. No customer service rep is going to take pity on you for not paying your bill.
Funny how not being able to access things that are important to you is such a good motivator.
We're not talking meager amounts here either. I've seen accounts who have paid less than $300 a month cough up $1000 plus for the bill after a non pay suspension. People tend to reaalllly not like it when their phones stop working.
And then of course we get the folks who literally BEG us to turn their phones back on.
Sure! Pay us money and we'll get right on that!
Oh, you can only pay $50 today? DENIED! When you get suspended you must pay the WHOLE PAST DUE AMOUNT. The system is hardwired to only allow service restoral if at LEAST that amount is paid.
Oh, you want a credit because we're being unfair to you/inconveniencing you/costing you money? GET LOST.
If YOU aren't paying YOUR bill for services rendered then you're the one costing US money. There are NO EXCUSES for this. No customer service rep is going to take pity on you for not paying your bill.
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