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On register again today...
A woman came through my lane and seemed normal. *looks at forum title* If she was I wouldn't be posting this.
So her transaction is almost finished, I bag her items and she pays with a credit card. The servers are busy or something, so it takes a bit longer than usual for the card to come back as ok and for everything to print. During the ~10 second interval, the next customer in line asks a simple question: where's the Koolaid mix.
SC: (trying to talk over me as I'm telling the next customer where the mix is) EXCUSE ME! Can we finish MY transaction first?
NC (next customer): Excuse you, I just asked a question.
SC: That's very rude! I am the customer!
NC: I'm a customer too. The cashier was waiting for something to print out, and I had a three-second question. YOU'RE the rude one here.
SC: I don't care! I didn't have to wait for anything to print out!
NC: Yes, you did. If you have a credit card you must know that you need to sign the slip.
I desperately want to snark off at her, but A is within earshot and I don't want to give her anything to use against me.
SC: This is very bad customer service!
NC: (to me) I agree with the 'bad customer' part.
Me: (sweetly) You can fill out a comment card at the desk if you'd like. (I knew that said complaint would be ignored as soon as it hit SM's inbox)
NC: (extreme sarcasm) Well you have a blessed day now.
SC: (whirls around, almost hitting me in the face with her giant purse) WHAT did you say to me?!
NC: I said you have a BLESSED day.
SC stomps off with her groceries. D who is bagging on the next register is trying very hard not to bust out laughing.
NC: What the HELL is her problem? I wasn't being rude, was I?
Me: Absolutely not. You had a question, I answered it which is what I'm paid to do.
NC: She must not get out much.
A woman came through my lane and seemed normal. *looks at forum title* If she was I wouldn't be posting this.
So her transaction is almost finished, I bag her items and she pays with a credit card. The servers are busy or something, so it takes a bit longer than usual for the card to come back as ok and for everything to print. During the ~10 second interval, the next customer in line asks a simple question: where's the Koolaid mix.
SC: (trying to talk over me as I'm telling the next customer where the mix is) EXCUSE ME! Can we finish MY transaction first?
NC (next customer): Excuse you, I just asked a question.
SC: That's very rude! I am the customer!
NC: I'm a customer too. The cashier was waiting for something to print out, and I had a three-second question. YOU'RE the rude one here.
SC: I don't care! I didn't have to wait for anything to print out!
NC: Yes, you did. If you have a credit card you must know that you need to sign the slip.
I desperately want to snark off at her, but A is within earshot and I don't want to give her anything to use against me.
SC: This is very bad customer service!
NC: (to me) I agree with the 'bad customer' part.
Me: (sweetly) You can fill out a comment card at the desk if you'd like. (I knew that said complaint would be ignored as soon as it hit SM's inbox)
NC: (extreme sarcasm) Well you have a blessed day now.
SC: (whirls around, almost hitting me in the face with her giant purse) WHAT did you say to me?!
NC: I said you have a BLESSED day.
SC stomps off with her groceries. D who is bagging on the next register is trying very hard not to bust out laughing.
NC: What the HELL is her problem? I wasn't being rude, was I?
Me: Absolutely not. You had a question, I answered it which is what I'm paid to do.
NC: She must not get out much.
She would have had a bigger shitfit today, every 20 seconds a different person was asking me something.
off" etc. 
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