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Self Checkouts Scam & A SC gets owned. And whatever the polar opposite of a SC is.
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Old 03-08-2019, 09:05 AM
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AkaiKitsune AkaiKitsune is offline
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Default Self Checkouts Scam & A SC gets owned. And whatever the polar opposite of a SC is.

So we finally have self-checkouts. (Now if only they could update the regular tills to something approaching the last decade.)

Course customers being about as smart as a rock canít figure out how to use them. Not sure how you screw up a basic transaction but they manage.

The screen when you go to payment menu automatically pops up (both on the screen and out loud) to ask if you have your rewards card. Click yes or no. If yes, scan card (which it tells you out loud). You literally have to try to fuck it up. It is also on the main menu as a button you can press then scan your card in case you want to do that instead. All our coupons are scanned. You can scan them at anytime before the end of the transaction. Itís not rocket science. If you want it on your bill/order, scan it. Thereís no numbers to type in, no PLUs for the SelfServe (Pity the scans donít work on the regular tills). The really complicated produce... you scan then put it on the scale. @_@

SC comes to front desk.
SC: I want this cashier who handled my order to be fired. They did a horrible job! The bagger too. All my stuff is smashed and itís not on the receipt in the order I like. They should have scanned it the way I wanted.... and I want my stuff replaced. Free.
Me: Do you know the name of the person who served you.
SC: well no of course not! How am I supposed to keep track of all you people (they wear name tags for one. For two if someone was screwing my order up that bad Iíd either do the logical thing and correct them AT the till or I would remember their name for latter. But okay, maybe this one just assumes we have no names, that we are robots)
Me: well, do you have your receipt? It will have the name of the cashier on it.
SC: *gets flustered* well I didnít see any names. *hands receipt over*
Me: *looks at receipt* Well it appears that you used a self-checkout. *Points where it says self-checkout and the till number.* Therefore there isnít anything I can really do. As you were the person who put things in the bags the store is not at fault as per the policy/disclaimer (in fine print given). We also canít reprimand a cashier as again the cashier was yourself. The bill prints items in the order that they are scanned and then grouped by department. There is always a worker present if you require assistance or are struggling to set things up the way you like. As for the missing coupons you just need to scan them into your order. I can help you there and add on the missing points. I can also give you a coupon to give to your cashier (hint hint lady. Donít use the self checkouts, theyíre too advanced for you) that will give you 5% off your next order. Up to $50.
SC: well I never! This is a disgrace....blah blah blah....bad customer service..blah...never shopping here again!
Me: Iím sorry the self-checkouts didnít work for you but thatís all Iím allowed to give you.
SC: I wanna speak to someone who has some power to DO something. Not a lazy b***h like you!
Me: Alright, let me escalate this to the WIC
SC: Youíve worked here 5years? What, to stupid for an actual career? Or are you just to much of a lazy b***h to get off your ass and make something of yourself. Blah blah...millennials are ruining the world tirade...
Me: -must not say whatís actually on my mind... need job to pay bills-
Sneaky WIC: if you continue to berate my employees Iím going to have to ask you to leave.
SC: well if this stupid lazy shit could do her damn job...
WIC: First, we are all adults here and I think we could all drop the bad language as there are children present and this is a family establishment. Second of all, *Me* is one of our hardest workers. As far as intelligence goes, she has 4 degrees and is currently working on her Masters in those for subjects. I canít say the same of myself. (Aww ya gonna make me blush WIC)
SC: says the same to him that she said to me.
WIC: examines the receipt and gives her the exact same thing minus the option of a discount coupon.
SC: well how about the fucking discount coupon she offered! I want that now.
WIC: unfortunately due to your choice of language and repeated disrespect to my employees and I, that is no longer an option available for you. Your options are as currently to either remove yourself from the store or we will call the cops for what appears to be a scam. There is no other reason for you to crush your groceries like that in a self checkout unless you were trying to harass and abuse my employees into giving you free stuff.
SC: *stomps off yelling about how weíll regret this*
WIC: did that seriously just happen?
Me: trust me, thatís not even the worst Iíve had to deal with today. I need a hot chocolate, wish Starbucks wasnít closed (due to the construction going on).

Probably shouldnít have been discussing SC in plain view of customers but Iíd just lost my last fuck to give.

It did end well. A customer bought a bunch of the chocolates from the fancy chocolate store down the plaza. Everyone in FE got a few and I called the WIC up to get some because heíd been dealing with everyone elseís shit so much that he hadnít even started his own stuff.

We started a card for him so next time he comes by he find a surprise when he gets a bunch of money off his groceries. Thereís a lot of people in FE and we all chipped in a bit. Ripped his picture of the security footage so cashiers know to get the card when the it shows up.
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  #2  
Old 03-08-2019, 01:57 PM
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Ghel Ghel is offline
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Wow. They go through the self checkout, bag their own purchases, and then complain that their items were crushed?! That takes guts! Good on WIC for throwing them out.
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Old 03-08-2019, 10:31 PM
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After reading your comment about "... if only they could update the regular tills to something approaching the last decade", I'm starting to think you are one of my coworkers ...

TBH, I try to draw people away from the self-checkouts, for a variety of reasons, which I won't go into here, as the vast majority belong more in Fratching territory. But also TBH, one reason is that our self-checkouts can be a major pain in the butt more often than they should be -- especially the one which takes and disburses cash, which in fact froze twice today -- once in the middle of a transaction! A few weeks ago a woman asked for cash back from it, and it spat out the first bill, and then choked on the second one. Had to get the head cashier over to open it up and disentangle the second bill from the machines innards.
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Old 03-09-2019, 02:33 AM
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the polar opposite is also known ans a Unicorn... people swear to have seen them but never have any proof
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Old 03-09-2019, 04:13 PM
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ReadyToRetire ReadyToRetire is offline
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Wow. I read this thinking that the SC was absolutely stupid. It didn't even occur to me that this was more likely a scam.
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  #6  
Old 03-09-2019, 11:35 PM
Pixelated Pixelated is offline
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Quote:
Quoth ReadyToRetire View Post
Wow. I read this thinking that the SC was absolutely stupid. It didn't even occur to me that this was more likely a scam.
My thoughts as well. And kudos to the WIC, I don't see the mgmt. of my store EVER flat-out telling an SC that they are possibly running a scam.
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  #7  
Old 03-10-2019, 03:20 PM
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I overheard the new SM at my mega-tax chain calling out an SC on her transparent scam. When T was still SM, she would probably have gone along with it
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