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Had a twofer just now. Customer comes in & stares in bewilderment at the closed ticket barriers & signage about weekend works, as well as the work occurring just off the platform right in my station. I've spent a 12 hour shift yesterday as well as the first half of my 8 hour Sunday shift repeating the same info, so I may have been a little... brusque with this one, but damnit they made it too tempting not to say what I said!
SC: "Are there no trains? The Internet said you have trains."
Me: "No, there's no service all weekend due to the work you can see. It's likely the site was showing you that a route exists but if you clicked through it would probably explain that we have a Rail Replacement Bus Service in operation."
SC: *looks at phone, presses link, feels dumb - and doubles down* "If there's no services, why are you even open?"
Me: "I have to be here to repeat that information because many people just won't believe what they're told."
SC: *small dim nightlight goes off over their head, sheepishly leaves*
SC: "Are there no trains? The Internet said you have trains."
Me: "No, there's no service all weekend due to the work you can see. It's likely the site was showing you that a route exists but if you clicked through it would probably explain that we have a Rail Replacement Bus Service in operation."
SC: *looks at phone, presses link, feels dumb - and doubles down* "If there's no services, why are you even open?"
Me: "I have to be here to repeat that information because many people just won't believe what they're told."
SC: *small dim nightlight goes off over their head, sheepishly leaves*
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