We had a lady checking out a couple of days ago. Note that all of our hotel rooms come equipped with a ceiling fan and a portable one. Guests can request an additional portable as well.
Guest: Do none of your upstairs rooms have air?
Me: If you mean air conditioning, no we don't have it
Guest: So just the downstairs ones are?
Me: No we do not have air conditioning at all
Guest: Well it was really hot last night
At this point I just give her a polite smile and anticipate the discount request. I was not disappointed.
Guest: When I complained all the owner did was offer us an extra fan. He didn't seem to care about our needs.
Me: I'm afraid that's all we can do
Guest: You should have portable air conditioners for these kind of emergencies. We weren't happy and you should give us a discount.
These guests checked in at 6pm and left the next morning. We don't have air conditioning, none of the hotels in this town do. If she had bothered to call us or check our website, she would have known this in advance.
Guest: Do none of your upstairs rooms have air?
Me: If you mean air conditioning, no we don't have it
Guest: So just the downstairs ones are?
Me: No we do not have air conditioning at all
Guest: Well it was really hot last night
At this point I just give her a polite smile and anticipate the discount request. I was not disappointed.
Guest: When I complained all the owner did was offer us an extra fan. He didn't seem to care about our needs.
Me: I'm afraid that's all we can do
Guest: You should have portable air conditioners for these kind of emergencies. We weren't happy and you should give us a discount.
These guests checked in at 6pm and left the next morning. We don't have air conditioning, none of the hotels in this town do. If she had bothered to call us or check our website, she would have known this in advance.
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