WE may get to fire a Customer!!!

[marasbaras]

Man I wish that in many of my jobs we would have been able to fire customers. I just don't understand if someone is losing your company money why would you not want to get rid of them.

Because that person will tell others who will also possibly not do business with you anymore. A ripple effect. And, the fired person will likely keep saying bad things about you for a long, long time. Companies spend a lot of money for tiny amount of good PR.

Bad PR is, unfortunately, free.

A customer needs to be really bad to fire them.

[Nyx]

Keep us updated, I hope you can get rid of her.

[Boochan]

We've fired them.
They've obliged and we haven't spotted most of them since. After they get warned once, and they continue been extremely rude or for whatever reason, they'll be told that they're no longer welcome in this store and that can they please leave now.

Standard SCs fit this bill. Essentially they've never purchased anything, but just come into the store to tell us how much we suck/how lazy we are, and then walk out when we show that we are not interested in kissing their ass. The others that have done this were Fraud or Entitlement SCs.. only a total of around 5, or 6 people mind you.

[tropicsgoddess]

Yay!!! Do tell us when that glorious day comes to fire that SC!!!

[depechemodefan]

Oh, that would be so sweet! Let us know when it happens....I'll bring popcorn!

OT - depechemodefan (awesome band btw) - I know your avatar is from "South Park", but honestly, it looks more like Guy Fieri from the Food Network!

Ok, sorry ot, but: Thanks, love DM. The South Park avatar is from a do-it-yourself site. I'm part of a Buffy community so for a lark we tried to make Buffy char. on that site and I made subway Spike. [/ot]

It's hard for us to ban customers at the library. There was this one guy who would not get off the computers when his time was up. We would tell him to get off the computer and he would say "Aw, did someone forget to change your diaper?" and other crap but the managers wouldn't ban him, considering he was inconviencing other patrons who needed to use the computers. Sometimes computers would be out of order, there would be signs, but he would go ahead and turn them on, and when a librarian would tell him it was out of order, he would say, "well it turns on", when of course the problem isn't that it won't turn on, it's like it doesn't have internet or it turns off in 10 min.

One day this guy ran his car into the library on purpose, so finally the police told people do leave. This guy would not leave. The librarians turn of the computer and he would turn it back on. So he got banned.

Oh, and he wouldn't bathe. And there are signs saying you can't smell bad. The librarians complain but no one cares what the librarians say, and customers would walk away but not complain about the oder. One day he was finally told he had to bathe. He came back an hour latter having taken a bath. Ugh.

[Evil Queen]

Keep us updated! <3