Today, I had the unfortunance to answer the phone to a local furniture guy. I live in a very small town, where everyone knows everyone, and this guy thinks he is the big cheese. S for secretary, JJ for the cheesy fellow.
Me: Thank you for calling (pizza company), this is UnholyPet, how may I help you?
S: I'd like a pick-up order.
Me: Okay! What can I get for you?
S: I have a coupon for, buy one large and get one medium one-topping for free?
Me: All righty, what would you like on the large?
S: Thin veggie topper.
Me: Okay, and your medium?
S: Thin pepperoni.
Me: Annndddd, thin pepperoni. And the coupon is (repeating)?
S: That's right... and how much would it cost to add onions on that?
Inward sigh.
Me: Actually, that would negate your coupon. The free medium is only one topping, no more.
S: Are you serious?
Me: Yes, do you still want to use your coupon, ma'am?
S: Hold on.. HEY, JJ! She said she can't do that with onions..
JJ: (in background) Why in the hell not?
S: Why not?
Me: Its not what the coupon states you can have.
S: You can't charge the difference?
Me: Nope.
JJ: Hand me the phone... HEY!! (I'm not out in a barn)
Me: Yes, sir, what seems to be the problem?
JJ: What do you mean I can't add onions?
Me: It clearly states the free medium is only one topping. We can't add more, as that negates the coupon. Would you still like your order?
JJ: Do you know who I am? I spend a lot of money over there and I demand satisfaction.
Me: Well, unless you can do without the onions, I can't give you that discount.
JJ: Is Manager D there? I want to talk to him (smug).
Me: He is with another customer at the moment, and it'll be at least 10minutes before he can get to you.. If you'd like me to, I can write a message and he'll call you back, I really don't want to put you on hold that long.
JJ: So I can't talk to him.
Me: Sorry.
JJ: What's your name?
Me: UnholyPet.
JJ: Spell it.
Me: (spelling)
JJ: I'll be down there in a minute. *click*
He came by, and patted Manager D on the shoulder and politely asked for his discount. Man.D of course turned him down, and JJ walked away in a hissy.
Poor, mistreated, older, rich man who can afford a secretary to order his pizza, and then waste his own time to come by the store to complain and try to make me out to be a liar.
Me: Thank you for calling (pizza company), this is UnholyPet, how may I help you?
S: I'd like a pick-up order.
Me: Okay! What can I get for you?
S: I have a coupon for, buy one large and get one medium one-topping for free?
Me: All righty, what would you like on the large?
S: Thin veggie topper.
Me: Okay, and your medium?
S: Thin pepperoni.
Me: Annndddd, thin pepperoni. And the coupon is (repeating)?
S: That's right... and how much would it cost to add onions on that?
Inward sigh.
Me: Actually, that would negate your coupon. The free medium is only one topping, no more.
S: Are you serious?
Me: Yes, do you still want to use your coupon, ma'am?
S: Hold on.. HEY, JJ! She said she can't do that with onions..
JJ: (in background) Why in the hell not?
S: Why not?
Me: Its not what the coupon states you can have.
S: You can't charge the difference?
Me: Nope.
JJ: Hand me the phone... HEY!! (I'm not out in a barn)
Me: Yes, sir, what seems to be the problem?
JJ: What do you mean I can't add onions?
Me: It clearly states the free medium is only one topping. We can't add more, as that negates the coupon. Would you still like your order?
JJ: Do you know who I am? I spend a lot of money over there and I demand satisfaction.
Me: Well, unless you can do without the onions, I can't give you that discount.
JJ: Is Manager D there? I want to talk to him (smug).
Me: He is with another customer at the moment, and it'll be at least 10minutes before he can get to you.. If you'd like me to, I can write a message and he'll call you back, I really don't want to put you on hold that long.
JJ: So I can't talk to him.
Me: Sorry.
JJ: What's your name?
Me: UnholyPet.
JJ: Spell it.
Me: (spelling)
JJ: I'll be down there in a minute. *click*
He came by, and patted Manager D on the shoulder and politely asked for his discount. Man.D of course turned him down, and JJ walked away in a hissy.
Poor, mistreated, older, rich man who can afford a secretary to order his pizza, and then waste his own time to come by the store to complain and try to make me out to be a liar.
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