I usually get 2-3 calls a week with complaints from people finding bugs in their bagged salads. It happens. I apologize and compensate the person sending them on their way.
This fellow I had took it to another level. He deliberately purchased a bagged salad where he could see a bug in it. Rather than informing the store manager, he bought it and then called us. His excuse was that the manager couldn't do anything about fixing it and he wanted to report it.
He had no receipt or card to confirm proof of purchase. Both my next level agent and I agree reluctantly to compenate him for the salad.
He then tries to get me to say a blanket statement assuring him it will never happen again. I told him that I can't do that since the veggies grow OUTSIDE with the BUGS and no amount of washing will keep them all out. We do our best to screen them out but they do get through.
Since he was not successful in getting me to the blanket statement trap, he tries to get me to give him double the amount. Seriously? No. You intentionally bought a bad product and are trying to use that to get extra money for it. You called us because the store would offer a thanks and you wanted something extra. Finding a bug does not equal winning the lottery.
This fellow I had took it to another level. He deliberately purchased a bagged salad where he could see a bug in it. Rather than informing the store manager, he bought it and then called us. His excuse was that the manager couldn't do anything about fixing it and he wanted to report it.
He had no receipt or card to confirm proof of purchase. Both my next level agent and I agree reluctantly to compenate him for the salad.
He then tries to get me to say a blanket statement assuring him it will never happen again. I told him that I can't do that since the veggies grow OUTSIDE with the BUGS and no amount of washing will keep them all out. We do our best to screen them out but they do get through.
Since he was not successful in getting me to the blanket statement trap, he tries to get me to give him double the amount. Seriously? No. You intentionally bought a bad product and are trying to use that to get extra money for it. You called us because the store would offer a thanks and you wanted something extra. Finding a bug does not equal winning the lottery.
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