Tweet
Not really sucky but weird
Do You EVEN know what city you are in?????
A "new" customer calls in for an order. The customer gives the CSR a street name that in unfamililiar to her so she askes a driver for help. Now this driver knows our delivery area as well as most of <my town>. The street name the cusomter give is also unfamiliar to him as well. Standard procedure is to ask the question "What are some of the nearest MAIN streets or main cross streets near you??" The customer starts to give him streest that do exist in our delivery area but the customer is prefacing them with North or East when said streets do not go in that direction.
The driver and the "customer" go round and round for literally 10 minutes with the customer insisting that "WE have delivered to them before." and "Can't you just put in my ZIP code to find my record." (which puzzled the driver)
IT turns out that the "customer" lives in a city that is about 60 miles southwest of <my town>. we are not really sure how they came upon my store's phone number. When you do a location search on my company's web site youi use the ZIP code as a search tool.
AND said town is not even in the same area code as the "customer"
Do You EVEN know what city you are in????? Part II
I get dispatched to a local hotel for a remake delivery. I get to the room and knock on the door. No answer. I wait and knock again. no answer.
No answer = go to the front desk for assistance. They call the room but still no answer. Fortuneately the CSR got a last name for the order. The desk clerk does not recognise the name being associated with the room.
I take the order back to the store.
{a bit of information is needed here}
Now here is the really run part of taking orders and delivering to hotels, even in my smallish town. There are large chain hotels as well as small local and regional chains.. One of the problems in my town is there are several large chain hotels in the same chain in my town but only ONE of them is in our delivery area. our job is to determine which hotel the customer is at and direct them to the proper store.
One other problem is that there a local small chain that has only one property in my town but has properties in other surrounding larger towns.
{end information}
A littel while later the "customer" calls in literally cursing up a storm (as in making a sailor blush) wondering where their remake pizza is. When they are told an attempt was indeed made to deliver it but on one was in the room, they get even more abusive. The customer is then asked if the are at the Highway Comet hotel. YES they are. And is this hotel accross from the world know football stadium and a K-Fart. NO.
Problem solved. They are staying at a property that is 30 miles south of <my town>.
sadly this is not the first time this situation has happened. It seems the owner of the property went the low cost route when printing their local food places guide. The placcard lists ALL of the food places in BOTH towns and my town's <my pizza place> is listed first.
about once every 6 months we get an order from the other property.
Do You EVEN know what city you are in?????
A "new" customer calls in for an order. The customer gives the CSR a street name that in unfamililiar to her so she askes a driver for help. Now this driver knows our delivery area as well as most of <my town>. The street name the cusomter give is also unfamiliar to him as well. Standard procedure is to ask the question "What are some of the nearest MAIN streets or main cross streets near you??" The customer starts to give him streest that do exist in our delivery area but the customer is prefacing them with North or East when said streets do not go in that direction.
The driver and the "customer" go round and round for literally 10 minutes with the customer insisting that "WE have delivered to them before." and "Can't you just put in my ZIP code to find my record." (which puzzled the driver)
IT turns out that the "customer" lives in a city that is about 60 miles southwest of <my town>. we are not really sure how they came upon my store's phone number. When you do a location search on my company's web site youi use the ZIP code as a search tool.
AND said town is not even in the same area code as the "customer"
Do You EVEN know what city you are in????? Part II
I get dispatched to a local hotel for a remake delivery. I get to the room and knock on the door. No answer. I wait and knock again. no answer.
No answer = go to the front desk for assistance. They call the room but still no answer. Fortuneately the CSR got a last name for the order. The desk clerk does not recognise the name being associated with the room.
I take the order back to the store.
{a bit of information is needed here}
Now here is the really run part of taking orders and delivering to hotels, even in my smallish town. There are large chain hotels as well as small local and regional chains.. One of the problems in my town is there are several large chain hotels in the same chain in my town but only ONE of them is in our delivery area. our job is to determine which hotel the customer is at and direct them to the proper store.
One other problem is that there a local small chain that has only one property in my town but has properties in other surrounding larger towns.
{end information}
A littel while later the "customer" calls in literally cursing up a storm (as in making a sailor blush) wondering where their remake pizza is. When they are told an attempt was indeed made to deliver it but on one was in the room, they get even more abusive. The customer is then asked if the are at the Highway Comet hotel. YES they are. And is this hotel accross from the world know football stadium and a K-Fart. NO.
Problem solved. They are staying at a property that is 30 miles south of <my town>.
sadly this is not the first time this situation has happened. It seems the owner of the property went the low cost route when printing their local food places guide. The placcard lists ALL of the food places in BOTH towns and my town's <my pizza place> is listed first.
about once every 6 months we get an order from the other property.
We're in Maryland.
Comment