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bg: I work for the Wal of Greens, a retail drug store. It is a small town, so not a lot of options for people to shop in, other than us, that C** drugstore, and Walmart.
Two stories:
This one happened a couple of years ago, but was THE most outrageous example of procrastination I have ever witnessed! We close at 10pm. This woman came running in about 9:30 ..... she needs help with an anniversary present! Okay, I spring to the rescue!
She has a picture from her wedding day and she wants it to fit in this collage frame (where you have several different pictures within the frame). I can do that! I so innocently assume. Oh no. You see, the picture she wants in THAT particular spot was taken horizontally. The spot she wants it in is vertical. There is no way I can change the way the picture was taken to fit where she wants it without blowing it way up and cutting it. Well, of course that won't do, because this is her WEDDING picture!!!!!!! (even though I wouldn't be cutting the actual picture, but a copy)
Cue much crying and gnashing of teeth. "But you HAVE to do this!!!! My anniversary is TOMORROW!!!!!!!!!!!!!!!!!!!!!!" ::::waits for you to catch up::::: Yes, ladies and gentlemen, she waited until 30 minutes before we close to try to get this done. Her anniversary is tomorrow, you see. Which means that she had, oh I don't know, maybe like a WHOLE YEAR to figure this out??????
Story the second:
This was tonight, the day before Halloween. Now, I will say that this woman *did* prepare ahead of time. It's just too bad that it was only 1 hour before we closed.
Here's the scene: in their infinite wisdom, corporate has decided that after 8pm, we only need a cashier and *moi* in the store (well, other than the pharmacist - who is back in the pharmacy and has their own problems
)
So the cashier finally got her well-deserved break and I am on the cash register. I have a line of about 3-4 people. The phone rings, and I take the opportunity between wishing my just-rung-up customer to have a nice night and dealing with the next one to slam their stuff down to answer it. It is 9pm - again, we close at 10. And again, it is the night before Halloween.
::ring ring:: "Thank you for calling " yadda yadda yadda
"Yeah do you have any Halloween costumes left?" (Let me just point out that we are a drugstore, not Walmart - we have a limited amount to begin with)
"Yes, we have a few kids' ones left."
"Well do you have any that are size 10-12?" NOTE: not which ones are they, not what are your prices, but wanting a specific size, as if the costume doesn't matter as long as it fits *precious*.
"Well there are about 30 costumes over there, but I am alone here and can't leave the register to check the sizes for you."
"Oh" <hangup>
Seriously? You wait until right before closing to CALL .... not COME IN to see for yourself ... and expect me to drop everything to check sizes on the costumes that we have left???? Now, I could see if you wanted a particular character or whatever (although even then you don't wait until right before closing) but character doesn't matter, as long as it's the right size? Some poor child is not going to have a good day tomorrow
That is all ......
Two stories:
This one happened a couple of years ago, but was THE most outrageous example of procrastination I have ever witnessed! We close at 10pm. This woman came running in about 9:30 ..... she needs help with an anniversary present! Okay, I spring to the rescue!
She has a picture from her wedding day and she wants it to fit in this collage frame (where you have several different pictures within the frame). I can do that! I so innocently assume. Oh no. You see, the picture she wants in THAT particular spot was taken horizontally. The spot she wants it in is vertical. There is no way I can change the way the picture was taken to fit where she wants it without blowing it way up and cutting it. Well, of course that won't do, because this is her WEDDING picture!!!!!!! (even though I wouldn't be cutting the actual picture, but a copy)
Cue much crying and gnashing of teeth. "But you HAVE to do this!!!! My anniversary is TOMORROW!!!!!!!!!!!!!!!!!!!!!!" ::::waits for you to catch up::::: Yes, ladies and gentlemen, she waited until 30 minutes before we close to try to get this done. Her anniversary is tomorrow, you see. Which means that she had, oh I don't know, maybe like a WHOLE YEAR to figure this out??????
Story the second:
This was tonight, the day before Halloween. Now, I will say that this woman *did* prepare ahead of time. It's just too bad that it was only 1 hour before we closed.
Here's the scene: in their infinite wisdom, corporate has decided that after 8pm, we only need a cashier and *moi* in the store (well, other than the pharmacist - who is back in the pharmacy and has their own problems
)So the cashier finally got her well-deserved break and I am on the cash register. I have a line of about 3-4 people. The phone rings, and I take the opportunity between wishing my just-rung-up customer to have a nice night and dealing with the next one to slam their stuff down to answer it. It is 9pm - again, we close at 10. And again, it is the night before Halloween.
::ring ring:: "Thank you for calling " yadda yadda yadda
"Yeah do you have any Halloween costumes left?" (Let me just point out that we are a drugstore, not Walmart - we have a limited amount to begin with)
"Yes, we have a few kids' ones left."
"Well do you have any that are size 10-12?" NOTE: not which ones are they, not what are your prices, but wanting a specific size, as if the costume doesn't matter as long as it fits *precious*.
"Well there are about 30 costumes over there, but I am alone here and can't leave the register to check the sizes for you."
"Oh" <hangup>
Seriously? You wait until right before closing to CALL .... not COME IN to see for yourself ... and expect me to drop everything to check sizes on the costumes that we have left???? Now, I could see if you wanted a particular character or whatever (although even then you don't wait until right before closing) but character doesn't matter, as long as it's the right size? Some poor child is not going to have a good day tomorrow
That is all ......
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