so...christmas and new years both fell on a sunday this year...which means banks closed on monday all day so people could...you know....have time off.
which also means that all deposits made onto the cards I service, got shoved forward one day (monday deposit went in on tuesday etc).
and of course this happened 2 weeks in a row with both christmas and new years.
ancients help me, help me you would of thought it was the end of the world!
Guilt trip FAIL!
Me: Opening spiel including verification, "and how may I help you today Ms Guilt?"
MG: yeah my deposit always goes in on monday is there a problem?
ME: well ma'am I do appologize, but due to the banks being closed today for the holiday all deposits have been delayed one day. They should be on sometime tomorrow.
MG: Well your working today ain't cha?
ME: yes ma'am this department is open 24 hours a day 7 days a week including holidays.
MG: well it must be NICE that you can have a job and feed your family!!!! *click*
wow...really? my paycheck even got delayed because of the holiday ><
poor guy
guy calls in stating that hes having a really bad day and hopes that I can help him.
seems the ATM monster ate his card (it happens), his wallet got stolen, and his computer has enough viruses on it to make him wonder why the CDC hasn't come and confiscated it yet.
and hes practially in tears when I tell him that yes I can send him a new card, and can wire him his money through Western Union, but theres a $15 fee to send it.
he asked if he could go to the bank with ID and get his money out...sadly no since this card is only sponsered by (bank I'm contracted by) not an actual bank account.
so I ask if he has a bank account even if its with another bank. he says yes, but he thought it could only be done online, and was afraid of putting anything personal on his computer because of the viruses. I advise him that if he can verify some account information, has a valid email address, and his bank info I can set it up for him right over the phone. 10 minutes later I have all the info i need and the money on its way to his account.
I made his day ^^
gas holds ARGH!!!
I hate these things....people cannot comprehend why they are put on the card...
whats the definition of insanity? doing the same thing the same way over and over again expecting different results each time...
one lady made me laugh though...
called in regurding a gas hold, I explained it to her....she was cool with it, then said this gem "well I guess I can stop accusing my husband of using the card and not telling me...money was vanishing from the card then a few days later would be back on the card, now I know why...I thought I was going insane."
this one makes me weep somewhat...
guy calls in tonight, says he needs to cancel his card and order a new one...not because he lost his card or it was stolen....no....his 23 year old son used his card online, spent over $300 online at online gaming sites....
then refused to tell his father (the card holder) what the passwords were so the guy could cancel the subscriptions and get the charges reversed.
the cardholder refused to file fraud charges since that would come back on his son and he wanted to handle it himself first....but still.
system of a down
so earlier this evening, our systems crashed and crashed hard. meaning we could pull up nothing on the accounts, this includes the following...
"yeah I just had a general question....does this mean that the website is down too?" -reasonable question....no snarky answer, just "yes quite possibly, I would try back in an hour or so"
"but all I wanna do is check my balance you can do that right?" -....really? I can't pull up my program to put in your card number, what makes you think I can magically pull your balance out of thin air.
"yeah but this is an emergency, my mother has not recieved her card yet and we need to know when it was mailed off" -....emergency would be she hasn't recieved her card yet, her power is gonne be turned off and needs even some of the money off the card to pay the bill to keep from freezing to death.
apperently I still sound like a robot...
opening spiel is this "thank you for calling (my company card services) my name is Sarlon, may I have your 16 digit card number please?"
45% of calls I get will be something along the lines of "*grumble grumble I just entered it *grumble*" beeeeep beep beep beeeep beeeeep beep beep beeeep beeeeep beep beep beeep beeeeep beep beep beeeep
I'll generally repeat myself at that point...and people still persist on punching in their card number...then hang up.
I swear if I didn't know any better I'd think GK's people moved into the US...
where cursing becomes the national language of suckville....
lady calls in, i barely manage to get her account info to pull up her account...
lady wants to activate the card that finally arrived......only to realize that the card she just told me.....was canceled and a new one ordered because that one never arrived apperently.
nice to bitch in less then 2 seconds....(is that a record?)
now if you had presented your case in a somewhat calm manner, and not started cursing and using the F word as a subject, verb, adverb, and pronoun (don't know how but it happened), and stopped trying to bite my head off I might of been able to send you some money from the card, but since you personally attacked me stating I'm stealing your money (not the company....me personally), you wanna find out how fast I'll be likely to NOT help you?
at least she was honest...
lady calls in and the first words out of her mouth were....
"I'm very upset, and I know its not your fault, so I'll give you my card information, I'll let you ask any questions you need to be able to speak with me, then I want a supervisor because you are not paid enough to hear what I am about to explode about."
more later if I can remember more....just very very tired.
which also means that all deposits made onto the cards I service, got shoved forward one day (monday deposit went in on tuesday etc).
and of course this happened 2 weeks in a row with both christmas and new years.
ancients help me, help me you would of thought it was the end of the world!
Guilt trip FAIL!
Me: Opening spiel including verification, "and how may I help you today Ms Guilt?"
MG: yeah my deposit always goes in on monday is there a problem?
ME: well ma'am I do appologize, but due to the banks being closed today for the holiday all deposits have been delayed one day. They should be on sometime tomorrow.
MG: Well your working today ain't cha?
ME: yes ma'am this department is open 24 hours a day 7 days a week including holidays.
MG: well it must be NICE that you can have a job and feed your family!!!! *click*
wow...really? my paycheck even got delayed because of the holiday ><
poor guy
guy calls in stating that hes having a really bad day and hopes that I can help him.
seems the ATM monster ate his card (it happens), his wallet got stolen, and his computer has enough viruses on it to make him wonder why the CDC hasn't come and confiscated it yet.
and hes practially in tears when I tell him that yes I can send him a new card, and can wire him his money through Western Union, but theres a $15 fee to send it.
he asked if he could go to the bank with ID and get his money out...sadly no since this card is only sponsered by (bank I'm contracted by) not an actual bank account.
so I ask if he has a bank account even if its with another bank. he says yes, but he thought it could only be done online, and was afraid of putting anything personal on his computer because of the viruses. I advise him that if he can verify some account information, has a valid email address, and his bank info I can set it up for him right over the phone. 10 minutes later I have all the info i need and the money on its way to his account.
I made his day ^^
gas holds ARGH!!!
I hate these things....people cannot comprehend why they are put on the card...
whats the definition of insanity? doing the same thing the same way over and over again expecting different results each time...
one lady made me laugh though...
called in regurding a gas hold, I explained it to her....she was cool with it, then said this gem "well I guess I can stop accusing my husband of using the card and not telling me...money was vanishing from the card then a few days later would be back on the card, now I know why...I thought I was going insane."
this one makes me weep somewhat...
guy calls in tonight, says he needs to cancel his card and order a new one...not because he lost his card or it was stolen....no....his 23 year old son used his card online, spent over $300 online at online gaming sites....
then refused to tell his father (the card holder) what the passwords were so the guy could cancel the subscriptions and get the charges reversed.
the cardholder refused to file fraud charges since that would come back on his son and he wanted to handle it himself first....but still.
system of a down
so earlier this evening, our systems crashed and crashed hard. meaning we could pull up nothing on the accounts, this includes the following...
- ordering new cards
- finding out when new card was ordered
- finding the balance on the card
- reporting card as lost
- looking up transactions on this card
"yeah I just had a general question....does this mean that the website is down too?" -reasonable question....no snarky answer, just "yes quite possibly, I would try back in an hour or so"
"but all I wanna do is check my balance you can do that right?" -....really? I can't pull up my program to put in your card number, what makes you think I can magically pull your balance out of thin air.
"yeah but this is an emergency, my mother has not recieved her card yet and we need to know when it was mailed off" -....emergency would be she hasn't recieved her card yet, her power is gonne be turned off and needs even some of the money off the card to pay the bill to keep from freezing to death.
apperently I still sound like a robot...
opening spiel is this "thank you for calling (my company card services) my name is Sarlon, may I have your 16 digit card number please?"
45% of calls I get will be something along the lines of "*grumble grumble I just entered it *grumble*" beeeeep beep beep beeeep beeeeep beep beep beeeep beeeeep beep beep beeep beeeeep beep beep beeeep
I'll generally repeat myself at that point...and people still persist on punching in their card number...then hang up.
I swear if I didn't know any better I'd think GK's people moved into the US...
where cursing becomes the national language of suckville....
lady calls in, i barely manage to get her account info to pull up her account...
lady wants to activate the card that finally arrived......only to realize that the card she just told me.....was canceled and a new one ordered because that one never arrived apperently.
nice to bitch in less then 2 seconds....(is that a record?)
now if you had presented your case in a somewhat calm manner, and not started cursing and using the F word as a subject, verb, adverb, and pronoun (don't know how but it happened), and stopped trying to bite my head off I might of been able to send you some money from the card, but since you personally attacked me stating I'm stealing your money (not the company....me personally), you wanna find out how fast I'll be likely to NOT help you?
at least she was honest...
lady calls in and the first words out of her mouth were....
"I'm very upset, and I know its not your fault, so I'll give you my card information, I'll let you ask any questions you need to be able to speak with me, then I want a supervisor because you are not paid enough to hear what I am about to explode about."
more later if I can remember more....just very very tired.
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