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So I am the manager in a pizza place, like most pizza restaurants we have coupons available both online or in store for customers to enjoy. All our coupons like most places have restrictions like "one per customer per order".. and expiry's...etc. This happens weekly but rarely to I encounter these gems.
**phone rings**
<me> Hello (resturant name, location) how can I help you?
<Sir coupon> Pizza.
<me> Okay, would you like to place an order today?
<Sir coupon> Yes, I would like a large pizza with pepperoni,bacon,mushroom,green pepper,onion,tomato, spinach, italian sausage and hambuger meat.
<me> *** thinking jesus what a nasty pizza combination***
<me> Is that all for today?
<sir coupon> I would like a garlic bread with cheese, and a bottle of Pepsi
<me> Okay sir can I get your name please?
<sir coupon> (name)
<me> Thank you, your total is $32.70
<sir coupon> Woah thats expensive, I have coupons I would like to redeem.
<me> Sure thing, just bring what coupon you want when you come in, you're order will be approximately 30 minutes thank you.
**** 35 minutes later sir coupons shows up ****
<me> Hello sir picking up?
<sir coupons> Yes for (name)
<me> ** grabs order to register **
<sir coupons> ** pulls out 3 coupons... Lg 4 topping coupon... garlic bread coupon... bottle of soft drink coupon...***
<sir coupons> I want to use all of these.
<me> Im sorry sir but these coupons are one per person and you cannot combine with other coupons. Sorry.
<sir coupon> You didnt tell me that on the phone.
<me> I am sorry sir but the terms are on the coupons, we can't do nothing about it.
<Sir coupon> No. No, you didnt tell me that on the phone I dont care what the coupon says.
<me> I am sorry sir but you wont be able to use more than one coupon, I dont make the rules sir.
<sir coupon> No you're going to let me use every one of these coupons. I told you I had coupons and you didnt say anything about that.
<me> I am sorry sir but I dont need to, it is your responsibility to read the terms on the coupon.
<sir coupon> Okay if you wont, Ill go over your head and make you. I want a manager.
<me> I am the manager.
<sir coupon> I want to speak to your superior, NOW. Im not leaving till I redeem my coupons.
<me> No sir you can speak to me. If you wish to contact the owner leave your name and number and Ill sent it to the owner.
<sir coupon> This is the worst customer service, your a joke. Get a real job.
<me> I am sorry sir but if you dont calm down you're going to have to leave.
<sir coupon> What the f**k are you going to do about it?
<me> Ill have you trespassed and arrested, and if you get physical Ive been boxing for 7 years and i am positive beyond a reasonable doubt I can handle this situation
<sir coupon> Ill sue the fucking shit out of this place and you if you touch me.
<me> Sir please leave the property or ill call the police.
<sir coupon> I am never coming back, i am telling everyone about this place and they'll know how horrible you are to your customers.
<me> Okay have a good night sir and learn how to read.
This guy leave and writes a nasty yelp review, how typical. Called the owner, he laughed at this joke of a person.
**phone rings**
<me> Hello (resturant name, location) how can I help you?
<Sir coupon> Pizza.
<me> Okay, would you like to place an order today?
<Sir coupon> Yes, I would like a large pizza with pepperoni,bacon,mushroom,green pepper,onion,tomato, spinach, italian sausage and hambuger meat.
<me> *** thinking jesus what a nasty pizza combination***
<me> Is that all for today?
<sir coupon> I would like a garlic bread with cheese, and a bottle of Pepsi
<me> Okay sir can I get your name please?
<sir coupon> (name)
<me> Thank you, your total is $32.70
<sir coupon> Woah thats expensive, I have coupons I would like to redeem.
<me> Sure thing, just bring what coupon you want when you come in, you're order will be approximately 30 minutes thank you.
**** 35 minutes later sir coupons shows up ****
<me> Hello sir picking up?
<sir coupons> Yes for (name)
<me> ** grabs order to register **
<sir coupons> ** pulls out 3 coupons... Lg 4 topping coupon... garlic bread coupon... bottle of soft drink coupon...***
<sir coupons> I want to use all of these.
<me> Im sorry sir but these coupons are one per person and you cannot combine with other coupons. Sorry.
<sir coupon> You didnt tell me that on the phone.
<me> I am sorry sir but the terms are on the coupons, we can't do nothing about it.
<Sir coupon> No. No, you didnt tell me that on the phone I dont care what the coupon says.
<me> I am sorry sir but you wont be able to use more than one coupon, I dont make the rules sir.
<sir coupon> No you're going to let me use every one of these coupons. I told you I had coupons and you didnt say anything about that.
<me> I am sorry sir but I dont need to, it is your responsibility to read the terms on the coupon.
<sir coupon> Okay if you wont, Ill go over your head and make you. I want a manager.
<me> I am the manager.
<sir coupon> I want to speak to your superior, NOW. Im not leaving till I redeem my coupons.
<me> No sir you can speak to me. If you wish to contact the owner leave your name and number and Ill sent it to the owner.
<sir coupon> This is the worst customer service, your a joke. Get a real job.
<me> I am sorry sir but if you dont calm down you're going to have to leave.
<sir coupon> What the f**k are you going to do about it?
<me> Ill have you trespassed and arrested, and if you get physical Ive been boxing for 7 years and i am positive beyond a reasonable doubt I can handle this situation
<sir coupon> Ill sue the fucking shit out of this place and you if you touch me.
<me> Sir please leave the property or ill call the police.
<sir coupon> I am never coming back, i am telling everyone about this place and they'll know how horrible you are to your customers.
<me> Okay have a good night sir and learn how to read.
This guy leave and writes a nasty yelp review, how typical. Called the owner, he laughed at this joke of a person.
Now you're supposed to read the guy's coupons over the phone?! 
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