I don't post much so a little bit about me. I work at a pet supply store (the one with the bouncing red ball). Been there for over ten years so I've had a lot of evaluations.
Well, the one I had today has me very depressed. As I said I've been evaluated lots of times and know that I am lacking in some areas such as customer interaction and engagement and communication with managers and other associates. I accepted that, and moved on.
Well, last year <pet store> implemented a new CEO program which says every associate has to greet every person they encounter (even if you are on register and in the middle of conversation with the customer in front of you) ask them if we can help them find anything and recommend a product or service to them. Just basically fawn all over them and let them know how glad we are to serve them.
I am in no way using this as an excuse but there have been a lot of things going on in my life lately. My mother had a stroke two years ago and is now in a nursing home partially paralyzed on her left side. I miss her terribly because she is my best friend and we did everything together. I have been dealing with depression and anxiety and then became anemic which makes me dizzy and very sick to my stomach sometimes.
So a lot of days I just do not feel good at all and don't feel like kissing every customer's ass that I see. But I have been doing a lot better since I started on antidepressants. Trying to be more outgoing and helpful. I've had customers tell me when I talk with them that I was very helpful and they appreciated it.
I was called into the office for my evaluation by the store manager and assistant manager. The assistant manager told me my scores on most everything were 2's which means poor. She said I wasn't friendly enough with customers, didn't show enthusiasm for the new program, didn't utilize my time effectively, so on and so on. I told her that I thought I was being more friendly to customers, more helpful and outgoing to which the store manager replied that yes, he saw some improvement but it wasn't consistant. Meaning I'm not always Little Mary Sunshine and don't fart rainbows and lollipops like they expect.
I was so upset when I left that I was trying not to cry. I just don't know anymore. It seems the more I do and the harder I try it's just not good enough. It doesn't make me want to be better, it just makes me think why bother? How can they come to these conclusions when they hide in the office all day and don't see what's going on?
I apologize for the long post. I just had to get this off my chest. Thanks.
Well, the one I had today has me very depressed. As I said I've been evaluated lots of times and know that I am lacking in some areas such as customer interaction and engagement and communication with managers and other associates. I accepted that, and moved on.
Well, last year <pet store> implemented a new CEO program which says every associate has to greet every person they encounter (even if you are on register and in the middle of conversation with the customer in front of you) ask them if we can help them find anything and recommend a product or service to them. Just basically fawn all over them and let them know how glad we are to serve them.
I am in no way using this as an excuse but there have been a lot of things going on in my life lately. My mother had a stroke two years ago and is now in a nursing home partially paralyzed on her left side. I miss her terribly because she is my best friend and we did everything together. I have been dealing with depression and anxiety and then became anemic which makes me dizzy and very sick to my stomach sometimes.
So a lot of days I just do not feel good at all and don't feel like kissing every customer's ass that I see. But I have been doing a lot better since I started on antidepressants. Trying to be more outgoing and helpful. I've had customers tell me when I talk with them that I was very helpful and they appreciated it.
I was called into the office for my evaluation by the store manager and assistant manager. The assistant manager told me my scores on most everything were 2's which means poor. She said I wasn't friendly enough with customers, didn't show enthusiasm for the new program, didn't utilize my time effectively, so on and so on. I told her that I thought I was being more friendly to customers, more helpful and outgoing to which the store manager replied that yes, he saw some improvement but it wasn't consistant. Meaning I'm not always Little Mary Sunshine and don't fart rainbows and lollipops like they expect.
I was so upset when I left that I was trying not to cry. I just don't know anymore. It seems the more I do and the harder I try it's just not good enough. It doesn't make me want to be better, it just makes me think why bother? How can they come to these conclusions when they hide in the office all day and don't see what's going on?
I apologize for the long post. I just had to get this off my chest. Thanks.
Comment