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Ok, maybe I see this woman as a slight SC. If one thing looks wrong, it's the end of the world, type of person.
One, people email the library for copies of articles and obits from the newspaper. WE email them back, stating that as soon as we receive payment, we will mail the article/obit to them. Now last week and this week the credit card machine wasn' working. So one of my co-workers decided to mail out the articles, just as a courtesy. We document this on the original work, so that when a person calls back with a question anyone who answers the phone will tell them that "your paperwork shows that we have mailed out your obit" or "we didn't have the address, so can you give it to us now so when can mail it out" or "Our records show that the credit card infor. you gave us was invalid. Do you have another credit card?"
This is an email we received recently:
Today I went to the mail box and still no delivery of Obituary on XTHK
Received the attached E-Mail from you on October 7, 2008 Saying Obit was
mailed on September 30, 2008. How could that happen as I did not send my
visa Acct number til October 1, 2008. Plus in checking with my VISA acct
there is no $3.00 charge posted to my Visa number. If that was charged by
10/2/08
it would be showing on my account number. Can you identify the date it was
charged and the person who was to follow thru on a simple order.
Please start again with date I supplied my Visa number and who took care of
it.
I called it all in late afternoon on Wednesday 10/1/08. Remember the time
difference from So Carolina to Houston Texas.
Would appreciate only one person to investigate and follow thru to the end.
so
I can feel it was handled properly. Thank you very much for your help.
Ok, kind of hard to read, but person is ticked they haven't received their obit. but obviuously we have our head on backwards, when we mailed out the obit before receiving the cc info! Really, for all I know, my co-worker either wrote the wrong date on the original request (instead of 10/1 might have been confused and wrote 9/30) or the patron can't remember when she gave us the credit card info. But it was mailed out without us running the cc since the cc machine wasn't working. And we don't add our own postage to the mail leaving the building. The mail is sent to some city dept. where a postage machine will add the postage. So it might take a few days longer to get anywhere.
also, in the original request, the patron didnt' include her address. I can just imagine one of us on the phone talking to her and asking for the address and the co-worker wrote it wrong.
Maybe it's just me, being tired from all these complainers, esp. for obituaries of dead dead dead, will not call back, people, but I really don't like her attitude in her email, like there is some conspiracy of dunces trying to keep her from her obit. Maybe I need a fresh view on this, since I'm too close to the subject.
One, people email the library for copies of articles and obits from the newspaper. WE email them back, stating that as soon as we receive payment, we will mail the article/obit to them. Now last week and this week the credit card machine wasn' working. So one of my co-workers decided to mail out the articles, just as a courtesy. We document this on the original work, so that when a person calls back with a question anyone who answers the phone will tell them that "your paperwork shows that we have mailed out your obit" or "we didn't have the address, so can you give it to us now so when can mail it out" or "Our records show that the credit card infor. you gave us was invalid. Do you have another credit card?"
This is an email we received recently:
Today I went to the mail box and still no delivery of Obituary on XTHK
Received the attached E-Mail from you on October 7, 2008 Saying Obit was
mailed on September 30, 2008. How could that happen as I did not send my
visa Acct number til October 1, 2008. Plus in checking with my VISA acct
there is no $3.00 charge posted to my Visa number. If that was charged by
10/2/08
it would be showing on my account number. Can you identify the date it was
charged and the person who was to follow thru on a simple order.
Please start again with date I supplied my Visa number and who took care of
it.
I called it all in late afternoon on Wednesday 10/1/08. Remember the time
difference from So Carolina to Houston Texas.
Would appreciate only one person to investigate and follow thru to the end.
so
I can feel it was handled properly. Thank you very much for your help.
Ok, kind of hard to read, but person is ticked they haven't received their obit. but obviuously we have our head on backwards, when we mailed out the obit before receiving the cc info! Really, for all I know, my co-worker either wrote the wrong date on the original request (instead of 10/1 might have been confused and wrote 9/30) or the patron can't remember when she gave us the credit card info. But it was mailed out without us running the cc since the cc machine wasn't working. And we don't add our own postage to the mail leaving the building. The mail is sent to some city dept. where a postage machine will add the postage. So it might take a few days longer to get anywhere.
also, in the original request, the patron didnt' include her address. I can just imagine one of us on the phone talking to her and asking for the address and the co-worker wrote it wrong.
Maybe it's just me, being tired from all these complainers, esp. for obituaries of dead dead dead, will not call back, people, but I really don't like her attitude in her email, like there is some conspiracy of dunces trying to keep her from her obit. Maybe I need a fresh view on this, since I'm too close to the subject.
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