Again, my woes with people not bothering to update their IDs when they move.
Info you need - The ID they show me has to have the same addy as what we have on our college computer system or they DO NOT get the check. I get audited every year, and if I don't have correct documentation the whole office gets yelled at.
SC: lazy little B... trying to pick up her loan check
Me: Hai!
(Not all word for word, but close)
SC: I'm here to pick up my loan check.
Me: Do you have your ID? *looks at ID, looks at computer screen, wishes pain upon SC* I'm sorry, I can't release it unless the addys match. Instead of going all the way to the DMV, you can change the address on the system to match your ID, and then I can release it.
SC: *complain complain complain*
Me: It says in all the letters we've sent you and in the application itself that the ID needs to match the addy we have in the system.
SC: Where do I get it changed?
Me: Downstairs at the welcome center.
SC: Downstairs? Can't you call someone and have them come up here?
Me: Lazy ass...No, their computers are downstairs and they need the computer to change it.
SC: fine. *huffs off*
SC comes back with ID
Me: I'm sorry, they made a mistake downstairs. I need to have the correct address on the system to release the check *curses idiots at welcome center* If you go back down there and get them to put the right address in, I have no problem releasing the check.
SC: I have to go back downstairs? My legs hurt and I've been up and down those stairs 3 times.
Me: We have an elevator if you need it.
SC walks away
Me goes on lunch and hides from wrath of SC.
I understand that it's a pain for you to go change your addy, and then do it again when someone screws up. I could have flat out said no and told you to go to the DMV to change the ID (which is all of 15 minutes away). But you knew ahead of time that you needed it, so why didn't you take care of it? Or didn't you read anything I sent you? Then you get pissy with me when it's not my fault. And complaining about the stairs? Honey, it's one floor up and you are a skinny little B.... that is all of 19 years old. Deal with it or take the elevator.
Info you need - The ID they show me has to have the same addy as what we have on our college computer system or they DO NOT get the check. I get audited every year, and if I don't have correct documentation the whole office gets yelled at.
SC: lazy little B... trying to pick up her loan check
Me: Hai!
(Not all word for word, but close)
SC: I'm here to pick up my loan check.
Me: Do you have your ID? *looks at ID, looks at computer screen, wishes pain upon SC* I'm sorry, I can't release it unless the addys match. Instead of going all the way to the DMV, you can change the address on the system to match your ID, and then I can release it.
SC: *complain complain complain*
Me: It says in all the letters we've sent you and in the application itself that the ID needs to match the addy we have in the system.
SC: Where do I get it changed?
Me: Downstairs at the welcome center.
SC: Downstairs? Can't you call someone and have them come up here?
Me: Lazy ass...No, their computers are downstairs and they need the computer to change it.
SC: fine. *huffs off*
SC comes back with ID
Me: I'm sorry, they made a mistake downstairs. I need to have the correct address on the system to release the check *curses idiots at welcome center* If you go back down there and get them to put the right address in, I have no problem releasing the check.
SC: I have to go back downstairs? My legs hurt and I've been up and down those stairs 3 times.
Me: We have an elevator if you need it.
SC walks away
Me goes on lunch and hides from wrath of SC.
I understand that it's a pain for you to go change your addy, and then do it again when someone screws up. I could have flat out said no and told you to go to the DMV to change the ID (which is all of 15 minutes away). But you knew ahead of time that you needed it, so why didn't you take care of it? Or didn't you read anything I sent you? Then you get pissy with me when it's not my fault. And complaining about the stairs? Honey, it's one floor up and you are a skinny little B.... that is all of 19 years old. Deal with it or take the elevator.
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