Timmies Bans Customer

[The Gatekeeper]

http://www.thespec.com/News/CanadaWorld/article/718080

Somehow I don't think this story conveys the breadth and depth of suck this guy would have had to put the staff through in order to earn his ban.

Who in their right mind goes to Timmies for decaf?

[draggar]

I agree - they don't just ban you for complaining. I bet he's a yeller / insulter.

[XCashier]

I agree - they don't just ban you for complaining. I bet he's a yeller / insulter.

Stores are too fond of the Almighty Dollar to ban a customer just for complaining. They usually only ban if the customer is abusive or criminal (fraud, chronic returns, etc.). There's got to be a lot more to this story. I'd like to hear Tim Hortons' side of this.

[Jetfire]

CBC's got a side story talking about "Is the customer always right". I'm happy that in both the highly unscientific poll (it doesn't block repeated votes) and in the comments, the overall impression I'm reading is that the customer is NOT always right. There may be the tiniest glimmer of hope left for the species after all.

Of course that doesn't mean there aren't a few people doing the 'customer service has degraded' lament too.

[PepperElf]

actually my sister gets decaf from tim's


i like them cos they have a nice variety of food
but to be honest the coffee's usually a little burned.

that's prolly why i get hot chocolate there instead these days.


hah. i wrote that before reading the article... rofl.
yeah i can agree with the burned taste. but eh. ... that's why i drink hot chocolate now.

and i dont go to them here anyway. too much of a drive, when there's a starbucks on campus (walking distance) and a DD right down the road