Let's see how well we can screw this up.
Late last night, a woman came to check-in with her husband in tow.
SC: "Yes, I have a reservation for SC and I have this." *slaps down a gift certificate for a 2 night stay*
At that point I only had 2 arrivals and SC's name wasn't one, but I noticed on the certificate she had hand-written "Jan 23 & 24". It was still the 22nd at this point.
Me: "Okay, so you want to use this for the 22nd and 23rd instead of the 23rd and 24th?"
SC: "I reserved it for the 23rd. That's today."
Me: "Actually, it's still the 22nd, but I can certainly get you into a room today."
SC: "Oh, whatever, sure."
Fail the 1st: Show up to check-in on the wrong damn day.
Me: "Okay, I just need to see some ID please as well as a credit card for incidentals."
SC hands me her ID and CC and I type in the name and....nothing. I had a printed copy of the next day's arrivals, so I grab the list and start looking for it.
SC: "It's under Sucky Customer. I made this reservation months ago."
Me: "Okay, I'm just checking my list to make sure it didn't get misspelled or something. You're sure it's under Customer and not another name?"
SC: "It's under Customer. That's my name."
Me: "Okay...." *keeps looking*
SC: "It's under Customer. Or maybe Bitch."
I try Sucky Bitch and find the reservation.
Fail the 2nd: Have no clue what name you booked the room under and insist it's the wrong one.
I get the dates on the reservation changed, swipe the CC to authorize for incidentals...and it declines.
Me: "I'm sorry, but it seems the bank is having trouble authorizing this card. Do you have another one we can use?"
SC *to her husband*: "Give me your credit card. Mine's maxed out."
SC's husband *sounding annoyed*: "Why is yours maxed out?"
SC: "I went shopping, remember? I spent a lot and apparently I maxed it out. Give her your card."
SC's husband: "I can't believe you spent so much money! You always do this. Why can't you manage...." *continue extended rant between SC and SC's husband regarding SC's spending habits, much to the apparent amusement of the other guests in the lobby*
Fail the 3rd: Max out your CC so it declines when the hotel tries to authorize it.
3 fails in one check-in. She pulled a hat trick!
Late last night, a woman came to check-in with her husband in tow.
SC: "Yes, I have a reservation for SC and I have this." *slaps down a gift certificate for a 2 night stay*
At that point I only had 2 arrivals and SC's name wasn't one, but I noticed on the certificate she had hand-written "Jan 23 & 24". It was still the 22nd at this point.
Me: "Okay, so you want to use this for the 22nd and 23rd instead of the 23rd and 24th?"
SC: "I reserved it for the 23rd. That's today."
Me: "Actually, it's still the 22nd, but I can certainly get you into a room today."
SC: "Oh, whatever, sure."
Fail the 1st: Show up to check-in on the wrong damn day.
Me: "Okay, I just need to see some ID please as well as a credit card for incidentals."
SC hands me her ID and CC and I type in the name and....nothing. I had a printed copy of the next day's arrivals, so I grab the list and start looking for it.
SC: "It's under Sucky Customer. I made this reservation months ago."
Me: "Okay, I'm just checking my list to make sure it didn't get misspelled or something. You're sure it's under Customer and not another name?"
SC: "It's under Customer. That's my name."
Me: "Okay...." *keeps looking*
SC: "It's under Customer. Or maybe Bitch."
I try Sucky Bitch and find the reservation.
Fail the 2nd: Have no clue what name you booked the room under and insist it's the wrong one.
I get the dates on the reservation changed, swipe the CC to authorize for incidentals...and it declines.
Me: "I'm sorry, but it seems the bank is having trouble authorizing this card. Do you have another one we can use?"
SC *to her husband*: "Give me your credit card. Mine's maxed out."
SC's husband *sounding annoyed*: "Why is yours maxed out?"
SC: "I went shopping, remember? I spent a lot and apparently I maxed it out. Give her your card."
SC's husband: "I can't believe you spent so much money! You always do this. Why can't you manage...." *continue extended rant between SC and SC's husband regarding SC's spending habits, much to the apparent amusement of the other guests in the lobby*
Fail the 3rd: Max out your CC so it declines when the hotel tries to authorize it.
3 fails in one check-in. She pulled a hat trick!
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