Yesterday, had a lady ask me how to determine if her ribbon was by the yard or by the spool...
I flip her ribbons over, and say, "See this label here? The one that says 'By the Yard price'? That means it's by the yard. By the spool will only have a bar-code."
She says she wants X yards of these two spools. Okay, I cut her those X yards, and then she asks me the price of this other spool, with one spool left all by itself.
I scan, "$3.99, before tax."
"I don't want it then..."
"Okay." I take the spool off, toss it in my return bin, scan the other spool, place in bag with her cut ribbon lengths.
"Oh, I just thought of another spool of ribbon I need... can you cancel the order while I go look?"
*blink, blink* "Not short of voiding the whole thing, which will require a manager... but you HAVE to pay for this ribbon, since I cut it."
Discussion in circles while I get a manager to my register, about her wandering off to go looking, and my insistence that she MUST pay for the cut ribbon before she can leave my register.
SM comes to my register, flips his key, and just stands there while customer decides what she's going to do. Eventually, she decides to pay for her purchase, and go looking for more.
"$6.39..."
She pays, and then looks at me kinda odd. "Did you add that other roll on?"
"The one that was sitting right there? Yes... you didn't say anything about not wanting it."
"Well, take it off..."
"Can't, I'm already to the end of the transaction. I'll have to do a return to give you back the cost."
*expletive deleted*, she goes off to look some more, and luckily does NOT come back through my line.
I flip her ribbons over, and say, "See this label here? The one that says 'By the Yard price'? That means it's by the yard. By the spool will only have a bar-code."
She says she wants X yards of these two spools. Okay, I cut her those X yards, and then she asks me the price of this other spool, with one spool left all by itself.
I scan, "$3.99, before tax."
"I don't want it then..."
"Okay." I take the spool off, toss it in my return bin, scan the other spool, place in bag with her cut ribbon lengths.
"Oh, I just thought of another spool of ribbon I need... can you cancel the order while I go look?"
*blink, blink* "Not short of voiding the whole thing, which will require a manager... but you HAVE to pay for this ribbon, since I cut it."
Discussion in circles while I get a manager to my register, about her wandering off to go looking, and my insistence that she MUST pay for the cut ribbon before she can leave my register.
SM comes to my register, flips his key, and just stands there while customer decides what she's going to do. Eventually, she decides to pay for her purchase, and go looking for more.
"$6.39..."
She pays, and then looks at me kinda odd. "Did you add that other roll on?"
"The one that was sitting right there? Yes... you didn't say anything about not wanting it."
"Well, take it off..."
"Can't, I'm already to the end of the transaction. I'll have to do a return to give you back the cost."
*expletive deleted*, she goes off to look some more, and luckily does NOT come back through my line.
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