A weird, frustrating thing is happening. Well, frustrating for the teller who's having to deal with it. I'm not actually involved, but I've overheard enough to get the gist of the situation.
It seems a customer of ours (probably of the SC variety) deposited his paycheck via remote deposit into his account at Big National Bank. Then, a couple weeks later, he finds the check again, forgets he already deposited it (probably) and brings it to us to cash it.
The check was drawn on Local Credit Union, but the customer had a savings account with us at the time (I don't think he does any more), so the teller cashed it for him.
Fast forward 9 months. BNB contacts us and says we need to pay them the amount of the check. They accuse us of not "properly securing" the check after we cashed it. But, teller protests, they processed the check first. If anything, they should have noticed that SC didn't endorse the check with "deposited by remote deposit" or something when he remote deposited it. (I'm not sure if that's actually required by law or BNB's policies, but it seems like good practice.) She also points out that it's been 9 months. Why didn't they notice this long ago?
So this teller had to call up SC to see if she could collect the amount back from him, after 9 months. He claimed he had settled things with his employer. But that's not who's trying to collect it now.
The entire thing is a huge cluster and I suspect much of it actually depends on whether LCU charged back the check amount to either BNB or us, both, or neither. I don't decide these things, but it might make more sense to pay BNB the $1XX rather than spend all this time trying to track down who really owes who the money.
It seems a customer of ours (probably of the SC variety) deposited his paycheck via remote deposit into his account at Big National Bank. Then, a couple weeks later, he finds the check again, forgets he already deposited it (probably) and brings it to us to cash it.
The check was drawn on Local Credit Union, but the customer had a savings account with us at the time (I don't think he does any more), so the teller cashed it for him.
Fast forward 9 months. BNB contacts us and says we need to pay them the amount of the check. They accuse us of not "properly securing" the check after we cashed it. But, teller protests, they processed the check first. If anything, they should have noticed that SC didn't endorse the check with "deposited by remote deposit" or something when he remote deposited it. (I'm not sure if that's actually required by law or BNB's policies, but it seems like good practice.) She also points out that it's been 9 months. Why didn't they notice this long ago?
So this teller had to call up SC to see if she could collect the amount back from him, after 9 months. He claimed he had settled things with his employer. But that's not who's trying to collect it now.
The entire thing is a huge cluster and I suspect much of it actually depends on whether LCU charged back the check amount to either BNB or us, both, or neither. I don't decide these things, but it might make more sense to pay BNB the $1XX rather than spend all this time trying to track down who really owes who the money.
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