I got a call from a former customer because she's getting contract renewal offers from Sales. I was able to pull up the old account and see that the contract had been cancelled but before I did I was trying to determine from her responses if her contract was still open and under her legal responsibility. Her company had been bought out and I can't tell you how many times companies take over others' leased equipment and but not the contract. ugh. Anyway, I couldn't get a word in edgewise but she kept telling me to close her account. Well, it is, but the history is still in our system. But I couldn't tell her the contract was closed once I did see that because I can't give out any information except general stuff unless I not only have the account pulled up but verify the caller's information. I hadn't done that because she wouldn't shut up.
She kept going on about the fact that she absolutely did not renew her agreement blargle. No one said she did; they are offering it. Also someone had sent a box to her old address. I was 90% sure the box was an extra sent by mistake for a return of the equipment from when she had cancelled her contract. But I couldn't get her to listen to me about it. Instead she decided to be angry. About an empty box that she can keep and use for whatever. We haven't billed her so I don't know why she's so upset.
Here's the kicker: she's sending a letter with her attorney copied in to whatever address these things are coming from. It's the sales office in another state. Okaaaayy. Sending an offer isn't illegal, so good luck. She was really mad that I couldn't just click a button to stop this and I couldn't get her to shut up long enough to tell her it is SALES that is sending these things and they are thousands of miles from me. I do BILLING. I don't control the sales people. There is no magic button. I mean, I can do something. I can send a ticket to Sales to tell them what's up but since she kept complaining that I couldn't do anything for her, the phone call ended with me telling her I can stop it but I need information. She was too busy squawking to give that to me so oh well. ¯\_(ツ)_/¯
She kept going on about the fact that she absolutely did not renew her agreement blargle. No one said she did; they are offering it. Also someone had sent a box to her old address. I was 90% sure the box was an extra sent by mistake for a return of the equipment from when she had cancelled her contract. But I couldn't get her to listen to me about it. Instead she decided to be angry. About an empty box that she can keep and use for whatever. We haven't billed her so I don't know why she's so upset.
Here's the kicker: she's sending a letter with her attorney copied in to whatever address these things are coming from. It's the sales office in another state. Okaaaayy. Sending an offer isn't illegal, so good luck. She was really mad that I couldn't just click a button to stop this and I couldn't get her to shut up long enough to tell her it is SALES that is sending these things and they are thousands of miles from me. I do BILLING. I don't control the sales people. There is no magic button. I mean, I can do something. I can send a ticket to Sales to tell them what's up but since she kept complaining that I couldn't do anything for her, the phone call ended with me telling her I can stop it but I need information. She was too busy squawking to give that to me so oh well. ¯\_(ツ)_/¯
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